Dave and thank you for your comment. We apologize to hear about your experience with your helium tank. So, we can learn more about your experience and better assist you, please email us directly at BalloonTime@wthg.com

Hello, I apologize for your experience with Balloon Time and the inconvenience it has caused with your event. That is certainly not how our product should have performed. We would like to learn more about what size balloons were being used for your event. Our tanks are designed to fill 30 nine-inch balloons, or 16 eleven-inch or mylar balloons with our small tank and 50, nine-inch balloons or 27, eleven-inch or mylar balloons with our jumbo tank. We take all reviews seriously and investigate each case so we can continue to improve our products. We would appreciate you contacting us at: BalloonTime@WorthingtonIndustries.com or at BalloonTime.com. Thank you.

Hello Bre, once you take your tank out of the box, the first step is to open the green valve by turning four full turns, counterclockwise, to release the helium seal. Once your green valve is open, slip your balloons over the black fill nozzle and press down on the nozzle. You will hear a hissing sound and see your balloons begin to inflate. Please make sure to reference your instructions located on the tank as well. if we can further assist, please email us directly at BalloonTime@WorthingtonIndustries.com.