Dear Valued Customer, Thank you for your feedback. We’re sorry to hear about the difficulty with setting a private default and repeating it. We appreciate you bringing this to our attention and will share it with our team to improve the experience. We recommend reaching out to our customer support team directly so we can assist you in troubleshooting. You can reach us at 1-888-542-2623 from Monday–Sunday, 8 a.m. to 9 p.m. Eastern Time. We’re committed to resolving this for you. Sincerely, The LG Electronics Team

Hi! Thank you so much for your kind words! We're thrilled to hear that you’re finding the washer easy to use and that it’s keeping everything clean. Thank you for choosing LG! Should you ever have questions or need assistance, please don’t hesitate to reach out. You can reach us at 1-888-542-2623 from Monday to Sunday, 8 a.m. to 9 p.m. Eastern Time.

Hi there JRBe! Thank you so much for your fantastic feedback on your new LG WM3400CW washer! We're delighted to hear that the washer is working well for you and that our delivery and setup process was smooth. We strive to provide excellent service and products, and knowing you're happy with your purchase genuinely makes our day. Enjoy your new appliance!

Hi, Bruce. Thank you for sharing your review with your LG WM3400CW Washer. We always aim to provide highly reliable laundry appliances that offer straightforward operation and maintenance, and we want to help ensure your unit remains water-tight and performs perfectly for you. When handling the drain pump filter, ensuring a proper seal is essential to prevent any unintended water escape. We recommend clearing any debris or loose threads from the housing threads before inserting the filter, turning it clockwise firmly until it clicks or reaches a complete stop, and verifying that the small rubber drainage hose plug next to it is fully inserted and secure. Regarding laundry detergent, using only high-efficiency detergent and limiting the amount to about one to two tablespoons per load will prevent excess suds from building up pressure and causing overflow leaks. For a helpful visual guide on properly installing and maintaining your filter, please watch our video tutorial at https://www.youtube.com/watch?v=wLAUQklHbvM, and to find additional tips on preventing leaks and managing detergent usage, please visit https://www.lg.com/us/support/help-library/lg-washer-why-is-my-front-load-washing-machine-leaking--1431986512448. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James

Hi, Stephanie. Thank you for your feedback on your LG Washer (WM3400CW) model. We appreciate your updates and understand the need for clear communication about new appliances. Third-party retailers like Sam's Club sometimes delay updating listings when inventory changes or models are discontinued. An automatic cancellation message may incorrectly suggest the request came from you. We recommend checking the product listing for availability and confirming with the retailer before purchasing. For accurate information, you can verify availability through our support channels. We want to make sure we get this sorted out and provide you with accurate answers regarding your order status or alternative models. Please send our team an email at lgdigitalcare@lg.sprinklrsupport.com so we can investigate the details of this transaction and assist you directly. ^Juvy