Hello, Greetings! We appreciate you for sharing your experience with the DLG3401W model. We acknowledge your disappointment with the insufficient service support that prompted you to replace the units despite their age. Your input on the challenges of receiving prompt service is essential to us. Kindly contact us via a direct message at @LGUSSupport on social media, and our team will gladly investigate potential resolutions or compensations for the inconvenience you encountered. Your patience is highly valued.^Con

Hi, there. Thank you for sharing your experience with us. It’s great to hear that your LG Washer (WM3400CW) model was recommended by a repair professional and that you love how well it performs. The is unit is a stunning washer designed with 6Motion technology and a Direct Drive motor, giving you powerful cleaning, reliable performance, and quiet operation. Its energy‑efficient design and simple controls make everyday laundry smooth and effective. If you need further assistance, please email us at lgdigitalcare@lg.sprinklrsupport.com. #Life’s Good❤️ ‑LG Digital Care Team ^Juvy

We are sorry to hear that your unit is not working properly. This is not the quality we expect from our products. LG absolutely cares and we confidently stand behind our products Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure that we offer resolutions that are consistent and fair. I am confident that we will work to provide an acceptable resolution. Thank you. ^Daphane

We're sorry to hear that you had a negative experience with your LG washer. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki

Hi, Terry. We appreciate you sharing your experience with the LG Washer (WM3400CW) model. It’s great to hear that it’s working well for you and that the controls feel easy to use. This washer is designed with smart load‑balancing technology, helping it adjust before the wash cycle begins for smoother, more efficient performance. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Juvy

Hey Mitch! We get it, dealing with any funky smell in your washer is frustrating. But no worries, We've got your back! Sometimes a little moisture can sneak behind the gaskets and cause that odor, but we've got a great tip for you. After the cycle ends, try leaving the door slightly open to let the water evaporate, and make sure to give those gaskets a good clean. Check out this link for some helpful instructions https://www.youtube.com/results?search_query=lg+smell+from+washer+gaskets. And if you have any other questions or concerns, reach out to us on social media at @LGUSSupport. We're here to help! ~Ivy