Hi, Deb. Thank you for sharing your experience with us. It’s wonderful to hear that your LG Washer (WM3400CW) model is delivering the features and performance you were looking for. This washer is designed with a powerful 6‑Motion wash technology, ColdWash energy‑saving performance, and a large‑capacity drum, making it a great choice for handling a wide variety of laundry loads with ease. To keep your unit performing at its best, we recommend running the Tub Clean cycle regularly to maintain optimal washing performance. If you need further assistance, please email us at lgdigitalcare@lg.sprinklrsupport.com. #Life’s Good❤️ ‑LG Digital Care Team ^Juvy

Greetings Andrea. We are grateful that you contacted us and brought this to our attention because we understand how crucial it is for an appliance to function as intended. and understand the significance of a washer in your daily life for you and your family. We appreciate your patience during our repair process, especially with the limited resources in your area. We will work hard to ensure your washer gets fixed and works as intended. If you have any further questions or concerns during this time, please reach out to us via @LGUSSupport. ~Ivy

Hi, Steve. Thank you for sharing your feedback on the LG Washer (WM3400CW) model. We understand the importance of having reliable appliances that function properly and last long. While we strive to create durable appliances that stand the test of time, occasional malfunctions can occur. We want to assure you that your feedback is valuable to us, and we will address these issues with our team to improve our product's overall performance and quality. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy

Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. We apologize for any inconvenience this has caused. ^Daphane