We're sorry to hear this happened, and want to thank you for taking the time to communicate with LG about your experience with your LG washer. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki

We appreciate your open feedback. Please know that our main goal as a manufacturing company is to provide convenience and satisfaction to customers' daily life basis. Hence, we are disheartened to hear that we weren't able to do it for you. We have troubleshooting guides for washers' error codes that mostly resolve the issue, please check this link: https://www.lg.com/us/support/help-library/error-codes-washing-machine-CT00000305-20150140270078. On the other hand, feel free to get in touch with us either for concerns related to your scheduled technician appointment, or for any we can be of any help. You may send us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000. Thank you. ~Bridge

Hey there Poe! We appreciate you letting us know about the water temperature for your LG washer, and we want to help get it to make sure it's working at 100%. We'd be happy to provide you with this link (http://spr.ly/6425qI80L), which offers troubleshooting to adjust the water temperature. So we can look into this further with you, please send us a private message on social media at @LGUSSupport with your contact details, model number, and any troubleshooting you've tried, and we'll be ready to help! *Josh

Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. We apologize for any inconvenience this has caused. ^Daphane

Hey there! We appreciate you sharing your feedback about your LG washer and dryer combo units. Our goal is always to ensure that you have all the information you need about your units available whenever you need it. Your review helps us to improve, and we'll be sure to share your words with the proper teams so we can continue to work towards that goal. If you ever need help in the future, please feel free to send us a private message on social media at @LGUSSupport, and we'll be happy to help! *Josh