We hate hearing that you had this problem with your unit. If you are still having an issue, I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused. ^Daphane

Hi, there. Thank you for sharing your experience with us. It’s wonderful to hear that your new LG Washer (WM3400CW) model is living up to the long‑lasting performance you enjoyed from your previous LG washer. This unit is designed to deliver reliable, efficient cleaning with its durable Direct Drive motor, intuitive controls, and energy‑saving performance. Hearing that it works even better than your 17‑year‑old WM2016CW truly speaks to the strength of LG’s continued innovation and commitment to quality. To help keep your washer performing at its best for many years, we recommend running the Tub Clean cycle regularly and keeping the door slightly open after use to promote airflow. If you need further assistance, please email us at lgdigitalcare@lg.sprinklrsupport.com. #Life’s Good ❤️ – LG Digital Care Team ^Juvy

Hey there! We appreciate you sharing your feedback about your LG washer and dryer combo units. Our goal is always to ensure that you have all the information you need about your units available whenever you need it. Your review helps us to improve, and we'll be sure to share your words with the proper teams so we can continue to work towards that goal. If you ever need help in the future, please feel free to send us a private message on social media at @LGUSSupport, and we'll be happy to help! *Josh

Thank you for taking the time to review our product. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. We will be working to fix it so that an incident like this never happens again. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be glad to help. ^Jolly