Thank you for the generous feedback! It means the world to us that you are happy with your LG Large Capacity Stackable Front Load Washer. We consider customer experience and satisfaction to be our top priorities, and your comment reaffirms that. In regards to your clothes being wrinkled, check out our LG Support page for some helpful tips: https://www.lg.com/us/support/help-library/clothes-wrinkling-or-tangling-front-load-washer-CT10000010-20150720870979. Let us know if you need additional help via private message on Facebook or Twitter, using the handle @LGUSSupport. ~Rita

We hate to hear this and sincerely apologize for the delayed repair. ^Sandy

We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane

We appreciate your review and pointing out the exceptional performance, value, and quality available in the 4.5 cu. ft. Ultra Large Front Load Washer. Enjoy the efficiency and features this washer has to offer! Don't forget to perform the tub clean cycle as often as recommended in your owner's manual! Should you need support, feel free to contact us via chat or phone support. More information for these support options can be found here: https://www.lg.com/us/support/contact. We'd be happy to assist you! ^Chris