Hi there! Thank you for sharing your honest feedback on the LG WM3400CW Front Load Washer. We’re glad it’s meeting your needs overall, though we understand the concerns you’ve raised about water collecting in the detergent tray and buildup around the door gasket. To help, LG recommends regularly cleaning the detergent dispenser and performing a Tub Clean cycle to reduce residue and mold. You can find step‑by‑step guidance here: https://www.lg.com/us/support/help-library/lg-front-load-washer-maintenance--1400786418920TWW. We appreciate your insights and will share them with our product team. If you’d like personalized support, feel free to DM us at @LGUSSupport. #LifesGood ❤️ LG Digital Care Team ^Rich

Hello, Thelma and Louise. Thank you for sharing your experience with your LG Washers. Your detailed explanation of what happened during your purchase and installation process really highlights how important clear information is when preparing for a new appliance. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this installation‑related accessory issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James

Hi. Thank you for sharing your first impressions of your new LG Washer. We appreciate you pointing out the louder operation and the absence of a drum light, especially since those are features that can make day‑to‑day use feel more familiar when coming from an older machine. It’s great to hear that the controls feel simple and easy to use so far. To allow us to properly investigate the details of your specific product model and to see how we can assist with the noise level and drum‑light feature you’re asking about, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on washer noises during cycle: https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-noises-during-the-cycle--20150712819062 ^James

Hi, Mel. Thank you for sharing your thoughts about your LG Washer. It’s great to hear how much you enjoyed the clean wash performance and how quiet the washer was when you first brought it home. Your note about appreciating it enough to consider another one truly stands out. You also mentioned the cement‑mixer sound after four years and the bearing issue leading to high repair costs, and that insight is very helpful in understanding what you’re experiencing now. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifeisGood ^James

Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your experience with your LG Washer. We want look forward to your next review. Have a great day. ~Tanisha