Hi Sutton, We understand how frustrated you are with your microwave experience. Our only goal was to assist you. We would love to speak to you directly to provide further assistance with your service request. These are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1147433333) to help our team pull up your information when you message us. Thank you. -Kimberly