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Customer reviews for Samsung Bespoke 23 cu ft. Counter Depth Side-by-Side Refrigerator for
Samsung Bespoke 23 cu ft. Counter Depth Side-by-Side Refrigerator
4.6 out of 5 stars
stars
559 ratings559 reviews
  1. 5 stars79% (441)
  2. 4 stars13% (72)
  3. 3 stars2% (12)
  4. 2 stars1% (8)
  5. 1 star5% (26)

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Showing 31-40 of 559 reviews
Sep 2, 2026
Reviewer name: PWFW
5 out of 5 stars
5 out of 5 stars review

Elegant, with Simplicity and Convenience

Samsung has designed an elegant side-by-side refrigerator which maximizes the 28 cubic feet of storage space with ergonomic shelves and an intuitive layout of its features. The beverage station simplifies both water despensing and storiage of the provided water pitcher. Refilling the pitcher is very easy and has an automatic stop to prevent overfilling. The dual storage bin for the two sizes of ice cubes is very convenient with great accessibility. A lot of thought went into this refrigerator's build and beautiful exterior appearance.

Review from Samsung US
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Sep 12, 2026
Reviewer name: VaDaar
4 out of 5 stars
4 out of 5 stars review

Great Refrigerator

[This review was collected as part of a promotion.] The refrigerator is an awesome refrigerator It's a little longer than I anticipated But the death is helpful . Grateful filtration system I have not used the crisping aspect I think it's not necessarily ergonomically friendly but it's not ergonomically unfriendly Consistent see in terms of temperature that's consistent all of my beverages are always cool accessibility I like the fact that you can easily Access like your water pitcher.

Review from Samsung US
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Dec 24, 2025
Reviewer name: A Renteria
1 out of 5 stars
1 out of 5 stars review

CAN'T GET REPLACEMENT PARTS

It's a nice fridge. However, we've only had it a couple of years and the drawers are breaking and Samsung does not make it easy to get replacement parts. I have searched and searched, but I am having trouble finding what I need. We've been forced to glue things together, but I doubt it will hold. IF, Samsung made it easier to replace broken parts this would be the perfect fridge. Aside from the ice clumping in the back of the tray we've hade no issues. The only thing I would change is replacement parts. Had I known that I would have bought from a different manufacturer.

Review from Samsung US
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reply from Samsung Care

Hello, We understand the dismay about the broken drawers and the difficulty of finding the replacement parts. We suggest contacting us via the options below to speak with a live representative for further assistance. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you. -Angelica

Jan 9, 2026
Reviewer name: Jake
1 out of 5 stars
1 out of 5 stars review

Save your time and money

Well Samsung really dropped the ball on this one!! Not even a year in and the top rated ice maker dumped pieces of plastic and foam in my ice tray!! To top it off the service center won't repair my fridge, since the pieces are "aesthetic"!! They looked great floating around!! What a joke... don't believe the hype!! Best ice maker on the market my FOOT!! Do better samsung.

Review from Samsung US
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reply from Samsung Care

Hi Jake, We understand your disappointment with not having the best experience with your refrigerator. Let us help. Here is a link to the user manual; kindly go to page 61 to help you with the issue of your ice maker. User manual. https://downloadcenter.samsung.com/content/UM/202301/20230128185253856/SBS_RS5300C_DA68-04562A-00_EN_MES_CFR_29112022.pdf If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1151792785) to help our team pull up your information when you message us. Thank you. -Ricardo

Jan 20, 2026
Reviewer name: Dan H
1 out of 5 stars
1 out of 5 stars review

Bad product

Only had this refrigerator a little over a year and is already broken. Having issues with the ice maker and water dispenser. Freezer is melting items and fridge side is freezing the bottom items. Paid for a 3 yr. Coverage at Best Buy and only get the back and forth between Best Buy and Samsung for coverage. Samsung wants to charge upfront for service before they can cover anything under warranty.

Review from Samsung US
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reply from SEA Care

We aim to ensure your fridge always functions at its best, Dan H. Let's help you. We recommend following the resources below to address your concerns with your fridge. Please click the links and the hyperlinks and watch the embedded video for tips. Samsung ice maker is not working (Please choose what issue you are having with your ice maker): https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-making-some-ice-but-not-enough Samsung refrigerator water dispenser issues (Please choose what issue you are having): https://www.samsung.com/us/support/troubleshoot/TSG10003791/ Cooling issues with the Samsung refrigerator or freezer (Please choose "Items freezing in the fridge compartment, and Ice cream is soft or melting in the freezer"): https://www.samsung.com/us/support/troubleshoot/TSG10003479/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide the reference number 1151885499 so our team can pull up your information when you message us. Have a great day. -John

Aug 17, 2026
Reviewer name: mrmsquared
5 out of 5 stars
5 out of 5 stars review

Good looks and slick features

[This review was collected as part of a promotion.] The fridge has a bunch of convenient features and I love the split between different ice sizes and so neat to have nugget ice at home. It looks sharp especially paired with the other bespoke line appliances. The beverage center is a really cool touch and nice to have a bunch of water cold to pour quickly.

Review from Samsung US
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Jul 29, 2026
Reviewer name: MovingUp
4 out of 5 stars
4 out of 5 stars review

Neat and practical

[This review was collected as part of a promotion.] Clean looking with the white glass giving the room an upscale look. Lots of room on both sides. Beverage center & auto open doors are helpful. Nice bright interior lights and flexible/adjustable Organizational options on both sides. Easy to wipe clean, and push /twist to change the filter streamlining maintenance.

Review from Samsung US
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Mar 25, 2026
Reviewer name: Ember
5 out of 5 stars
5 out of 5 stars review

Looks sleek in my kitchen! Love it.

[This review was collected as part of a promotion.] This fridge is beautiful. It looks very streamlined in my kitchen. I love that you can write and draw on the glass and it just easily wipes off. You can monitor temperature and other features from your phone and the app alerts you if the door is left open. It has ample storage. If I could change one thing a cheese drawer would be great but I just use clear storage containers which are easy to get.

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Review from Samsung US
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Aug 19, 2026
Reviewer name: Shannon
5 out of 5 stars
5 out of 5 stars review

Reliable long term fridge

[This review was collected as part of a promotion.] ​I've owned this for over two years now. The ergonomics are practical for everyday use and the cooling is perfectly consistent top to bottom. Zero frost buildup. The water filter is reliable and the crisping drawers keep things fresh. I got an incentive to write this, but it is a solid fridge.

Review from Samsung US
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Aug 3, 2026
Reviewer name: Royboy
5 out of 5 stars
5 out of 5 stars review

Best refrigerator ever filterd water and ice cubes

[This review was collected as part of a promotion.] I am wanting to say that this is the first time I've enjoyed such a fancy and smart type refrigerator. I totally enjoy that I can set the temperature on my refrigerator or freezer online or shut my ice maker on and off without having to be at the house. The consistency of the freezer is excellent. I like my ice cream a certain way. And it always kept right exactly at that level. The crisper drawer and fruit is excellent as it seems to me like it allows the freshness of the vegetables to last even longer. The doors are quite heavy, and so the little fingertip sensors on the side of each door is excellent as the doors automatically open themselves and then you just have to pull them open and they shut on their own also so they're ergonomically correct. I think one of the things I enjoy most about the refrigerator is the water filtration system I actually fill up a jug every other day just for my coffee maker so I have filtered water in there. Also the little jug of cold water in the door is like none other anytime I open the door I have at least I think it's at least a liter of cold water and a water jug no matter how much I pour out within one minute it's full again plus it has a little Water dispenser on the side to fill up my jugs such as my coffee jug water jugs that I don't have to have cold. It just runs filtered water into any container I want and I love it more because it's on the inside of the door not outside where it's in the way or where it can make a mess.. Another thing I like about it is a frost free freezer section and there's never any ice built-up anywhere. Also, another thing I like about it is it makes two different types of ice cubes small and normal size small ones a gold fit inside any almost any size container, neck and the large ones are like square inch square ice cubes so they last a while so I am totally happy with this freezer. I will never buy another one that's not like this again.

Review from Samsung US
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