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Customer reviews for Samsung Bespoke 23 cu ft. Counter Depth Side-by-Side Refrigerator for
Samsung Bespoke 23 cu ft. Counter Depth Side-by-Side Refrigerator
4.6 out of 5 stars
stars
427 ratings427 reviews
  1. 5 stars78% (332)
  2. 4 stars13% (57)
  3. 3 stars2% (8)
  4. 2 stars2% (7)
  5. 1 star5% (23)

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Showing 341-350 of 427 reviews
Feb 15, 2024
Ileana
1 out of 5 stars review

Terrible refrigerator. Samsung has gone down

I already wrote a review, but this is an add on. Today they sent another technician to my home. Not sure why. He didn't have a part or anything. They are wasting my time. Nothing was fixed. They asked me to contact with this reference no 11468513. No phone no provider only links to Facebook, twitter. The guy would not fix anything. Just told me to dump the ice. I have done that two times and the ice continues to stick. Also, the refrigerator has uneven cooling. It freezes my lettuce, cucumbers etc. They replaced a hinge on the bottom of the door, which tells me this refrigerator was mistreated in transit. There is no reason for that to be broken on a new fridge. Still, they are not doing anything.

Review from Samsung US
Helpful?3OWJONJ0FON813577401830
reply from SEA Care

We are saddened about the condition of your fridge, Ileana. We want to speak to you directly to provide support and see what options we can lay for your fridge's fix. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us 4. Or call Customer Care: 1-800-726-7864 (1-800-SAMSUNG). Please provide us with this reference number (1146868134) to help our team pull up your information when you message us. Have a great day. -John

Jul 23, 2024
GreenMarioandDaisy
5 out of 5 stars review

Amazing Fridge!

[This review was collected as part of a promotion.] I bought this fridge about 3 months ago and it is one of the best refrigerators I have owned. I wish it had a little more organization bins just because the shelves have so much room, but over all an outstanding fridge. It has sensors to open the door when you put your hand hear it to help if your hands are full, it has two ice bins one for nugget ice and one for big ice, and so much more! Just Fabulous!!

Review from Samsung US
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Apr 14, 2023
millersnumberone
5 out of 5 stars review

Just beautiful!

[This review was collected as part of a promotion.] What can I say about this Samsung Bespoke 28 cu. ft. Smart Side-by-Side Refrigerator with Beverage Center? The color? Oh yes! So clean and stylish The Beverage center? Oh boy its so convenient for my kids to drink a good clean glass of water straight form the fridge! But yu know if its a Samsung you know you have quality and a complete sense of ease. I love the two different sizes of ice cubes myself! They are perfect for any size glas and look so cool! If you are in the search for a new fridge you cant go wrong with this one!

Review from The Insiders
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Jan 29, 2024
Mic1
5 out of 5 stars review

Recommended Modern Side-by- Side BESPOKE Fridge

[This review was collected as part of a promotion.] Very pleased with the strong rectangular design and the Frost White style of the Bespoke side-by-side. Fridge is tall, hefty-substantial yet sleek. The shelves are well positioned and door-space is very generous and efficient. Connectivity to my phone has helped with open door notice and adjustments to fridge and freezer temp compartments.

Review from Samsung US
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Feb 9, 2024
Ileana
1 out of 5 stars review

Terrible

I purchased in June 2023. I gave it a great review, but now I had trouble with the Ice bites and the door making a loud noise when u open it. That was fixed, but no the ice bites side of the ice maker. I have been on the phone 3 days and no resolution. They say the part is no longer available. On a new fridge, seriously? The Cust SVC reps suck. The calls go to another country and they won't provide a supervisor.

Review from Samsung US
Helpful?3OWJONJ0FON813577401830
reply from SEA CARE

Hearing your overall experience saddens us, and this is something we wish to aid you with, Ileana. We would love to speak to you directly to have your refrigerator serviced on our end. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146842989, to help our team pull up your information. Have a great day! ^Chrystel

Mar 28, 2023
cognosguy
5 out of 5 stars review

Stunning !!

[This review was collected as part of a promotion.] Got the Samsung Bespoke refrigerator to replace my 10 year old Samsung refrigerator in the kitchen as the stainless steel was showing signs of wear and scratches. So we moved the old one to the garage and replaced the new Samsung Bespoke in the kitchen. Had to wait about 2 months for the delivery but it was worth the wait. Delivery team was super nice as they not only installed and setup our new fridge in the kitchen, they also moved the old one to the garage. Pros: 1. Doors - they are made of white glass like material which are modern looking, doesn't attract finger prints and much easier to clean. They also have sensors on the door handles to seamless open the doors and also to auto close when the door isn't opened fully. 2. Like the touch controls on the sides of the fridge. 3. Love that the auto pitcher, water pitcher and ice cube maker on the inside so it has an simple, elegant and clutter less look. 4. Water Picher - This is the most unique and new feature that everyone in our family love. Haven't seen this feature on other models. Seems very new and cool to me. Water pitcher gets refilled automatically when placed in its position. (provided the water hook up line is connected) 5. Ice Maker- Love it can make two sizes - smaller bites and standard cube size. 6. Very quiet - It runs very quietly and doesn't make noises like my old fridge when it makes ice. 7. Chillness/All around cooling - Seem like gets very cold inside so had to dial down the temperature a little bit. 8. Smartthings app - Able to connect to the Smartthings app and get notified whenever the fridge is left open for some time. My kiddo doesn't shut the door properly so this is a great plus for us. Cons: There is only one - I wasn't able to get the water pitcher auto fill feature to 'On' from the setting in the fridge. I tried several times, toggling, holding on the button for a few seconds but none of them worked. When I was about to call customer service for advice, I thought to try to set it from the Smartthings app whcih worked suprosingly on the first try. Not sure if this is a bug or if I didn't know how to change the setting correctly in the fridge. Love Love Love this new fridge. Once you get one of these newer bespoke ones, you won't want to go back to a old fridge.

Review from The Insiders
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Sep 30, 2024
Here2help
5 out of 5 stars review

A Classic & Elegant addition to any kitchen!

Everyone wants stainless steel, black or white regular refrigerators, with handles, water & ice dispenser on the outside. They feel that it makes things easier, but when they're on the outside, they get dirty easy and hard to clean. The Bespoke is sleek, classic and easy to clean. Not to mention the fact that there is a drink station on the inside with a water picture, the self fills and a place to fill your big bottles too. Best decision ever to buy my Bespoke refrigerator. I just love it!

Review from Samsung US
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Apr 3, 2023
EvelynDupard1963
5 out of 5 stars review

Samsung Bespoke 28 cu. ft. White

[This review was collected as part of a promotion.] This refrigerator is absolutely perfect. It's sleek and modern. I love the white glass panels. I can charge panels to different colors. The space inside is very spacious. I love the big bulky drawers and the shelves on the doors. There's a great shelf feature, where I can slide the front part of the shelf back to make more room for bigger items. The ice maker makes two different kinds of ice. The beverage center is a huge hit. I can make my fruit infused beverages and keep them cold. The beverage center will be great for the summer time. This refrigerator is a great innovation.

Review from The Insiders
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May 15, 2023
Fargoan
5 out of 5 stars review

Very nice looking refrigerator/freezer

[This review was collected as part of a promotion.] I am very impressed with the design and aesthetic of this refrigerator. My favorite part is probably the beverage center - very cool design. Performance wise, I have had zero issues since we got this unit hooked up. We had tinker with the temperature a little bit. Refrigerator at 36 and freezer at -4 and everything is happy as clam. SmartThings app integration was seamless, not sure what's a practical use case of the smartthings app yet, but I am not complaining! Overall, very satisfied with this.

Review from The Insiders
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Jun 3, 2025
Beckie
5 out of 5 stars review

refrigerator review

[This review was collected as part of a promotion.] I love our new refrigerator it's really roomy inside and has a lot of things I like that you can control the temperature by your phone. Also, in case your way, electricity comes out. I can always see that it's back on. You won't regret this purchase!

Review from Samsung US
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