Hi William, We can imagine how it feels to have a refrigerator that doesn't work. We are here to assist you. Please see the link below for the steps if the Samsung refrigerator has no power. https://www.samsung.com/us/support/troubleshooting/TSG01109708/ We would like to speak with you more about this experience and assist with getting service set up or determine what steps can be taken to help with your Samsung refrigerator. Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us ^Rainly

Hello there, Thank you for sharing your experience about finding ants inside the freezer. We understand how concerning this can be, especially since the freezer is where frozen food is stored, and we’re willing to help ensure your unit stays clean and protected. Please check the following steps on pages 56- 57 of the user manual to keep the seals clean and avoid pest infestation. User manual https://downloadcenter.samsung.com/content/UM/202301/20230128185253856/SBS_RS5300C_DA68-04562A-00_EN_MES_CFR_29112022.pdf Should you need further assistance, you may contact us at the following channels: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please include this reference number (1151147294) to help our team pull up your information. Thank you. ^Camille