Hey there - we're thrilled to see that you rated this unit high on every category, and to have you as part of our Haier family. At the same time, we're sorry that the energy guide rating didn't live up to your expectations. We consider this feedback very valuable, and we will share your thoughts with the great people in our product and design teams for future design consideration. While we expect your unit to run for many years and cool many items for you, please know we are always available if any questions or concerns come up. Have a great rest of your day. Pablo@Haier

Hey there, and thanks so much for reaching out to let us know this top-freezer refrigerator is meeting your expectations and operating satisfactorily for you! We are so glad to hear that, as we strive to provide a great ownership experience. If you have any questions or concerns regarding your refrigerator, or simply want to provide additional feedback, we are always available to assist. Keep in touch! -Sarah@Haier

Hello - we're very sorry to know that the refrigerator hasn't worked as expected. We know that food freezing in the fresh food section isn't ideal, and we completely understand your frustration. This situation could be caused by different reasons, and we recommend referring to the following article to learn more about this: https://products.geappliances.com/appliance/gea-support-search-content?contentId=20491 As mentioned by the article, you can also schedule a service appointment for one of our qualified technicians to assess your unit. You can schedule an appointment here: https://www.haierappliances.com/support/schedule-service You can also reach out to us on social media if there are other questions or concerns we can assist you with. Take care. Pablo@Haier