Hi there, we truly appreciate you choosing this top-freezer refrigerator for your home and connecting with us to share your review! We are very sorry to hear that you’re having issues with your food freezing and apologize for the inconvenience and disappointment that this has caused. We would love to offer you guidance in this! Your temperature may be set too low and you should first adjust it to a warmer setting according to the instructions on page 13 of your Use and Care Manual. Your food items may be placed too close to the air vents and moving them away from the top and rear wall can help to reduce this. You can see helpful tips about maintaining the correct temperature in this support article: https://products.geappliances.com/appliance/gea-support-search-content?contentId=20491. We’re glad that you reached out and sincerely hope that this is helpful for you. We appreciate you being a part of our appliance family and look forward to continuing to serve and support you with your refrigerator in the years to come. All the best! -Eliza@Haier

Hi there, Rosh - Thanks for the review. We apologize for any inconvenience you may have experienced with your refrigerator, truly. We don't recommend installing non-garage-ready refrigerators where temperatures will go below 60°F. Feel free to reach out to us at the "Contact Us" link on our website if any questions or concerns come up. Thanks again! -Mikayla@Haier