I hooked up the generator to my natural gas line. I've only done the break in and it works as expected. I like the push button start. It would be nice to be able to drain the oil without tilting the generator since it's so heavy. The wheel installation is definitely a 2 person job.

I bought this generator about 5 months.It was a big investment.On a generator that will sit until an emergency arises and boy did it.I did research on this and I want a multi fuel generator .I needed something thats going to handle whatever I can throw at it.since I have 2 year old twins and a 3 year old including my wife and I.With heavy winds and power going out and not getting fixed for atleast 3 days.The generator worked way more than expected.It took everything I threw at it and could've took more..Perfect ,awesome great generator.Now I won't have to worry about power going out anymore.

Bought this unit a month ago . Have gone thru power outages and decided to buy a generator. After researching decided to go with this one. It's well built and has a lot of features like electric and remote start. Ordered on line sight unseen and i'm not disappointed with quality. Glad I bought this on. Cant wait to lose power! lol.

Great experience using it so far. Everything is labeled well and self-explanatory in how to operate the generator. Super easy to start with the touch of a button. It is quiet when running. Very easy to move around. I recommend using a set of ramps to load it into the back of a truck, as it is too heavy for one person to lift.

I just got it. Unpackaged, read some instructions, put the wheels on, added the included oil, hooked up a propane tank, hit the remote start, and it started FIRST TIME! I can't wait to use it, but I know it will be amazing! We have a few freezers with a lot of meat in them, so this should help us save some money in case of power outages!

Just received this generator 4 days after placing the order. Very easy and quick to install the back wheels and the front stands. Fill in the provided oil, and just a little gasoline, the generator started with a little delay. Tried the control using the remote fab, working like a charm. Still need to install the natural gas connection and check out the NG functions. I am impressed by the generator already.

I received mine about a week ago and am quite happy with what i got. Generator is well made and was completely assembled in about 30 minutes. I am still going through the prescribed break-in period, about 2 hours of run time so far. I think with proper maintenance it should last a long time.

I bought the 9500 last year but didn't test run until April 2023 because their has been no power outage and immediately noticed a gas leak when attempting to start for the first time, WH service advised its probably leaving for fuel open/shut valve. The next issue was WH product service providers in my area (4) would not accept WH warranty repairs unless I payed for repairs and let WH reimburse me, I refuse and relayed this to WH who advised ship it back to us for a replacement, this was done 4-24-23, The replacement (open box gen with 5 hours time) will be shipped to me when they receive the faulty gen, What a hassle but over all I believe the 9500 is a good product.

Having just opened carton and easily attached wheels and pads, I oiled and gased up my new generator. After reading starting instructions I turned on the switch and pushed the start button. Wow….it instantly fired up. So far I’m impressed! Now to see if it powers up my house.

One week after the generator arrived we had a huge storm and were left without power for 3 days. This generator did the job!!! Ran the furnace(heat), the well, and everything else we tried. I ran it using a propane tank. I am looking forward to being able to connect it to our natural gas line soon. Now I'm ready to sell my old gas only generator.