Hello,Thank you for reaching out to us and sharing your feedback about our Preserve Vacuum Sealer. We're sorry to hear that you did not receive the items you ordered. Please reach out to the retailer with your order details for prompt assistance.If you require our assistance, please reach out to us directly. You can reach us via the "Contact Us" form on our official website. We’re available Mon.-Fri. 9am -5pm Eastern Time.Thank you!FoodSaver Consumer Care

Hello!We are sorry to hear that you are having trouble registering your FoodSaver for warranty and that you have not received a response from us. We apologize for the inconvenience this may have caused. Please contact us directly so that we can assist you further. You can reach out to us directly via our official FoodSaver website's "Contact us" page or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time. Thank you and please stay safe!FoodSaver Consumer Care