Hello Sandy,<br /><br />Thank you for reaching out to share your feedback on our FoodSaver vacuum sealer starter kit. We&#39;re sorry to hear that our product did not meet your expectations. We value your feedback and we will be sure to forward it to the appropriate departments for review.<br /><br />If you require assistance or have more feedback, please reach out to us directly via the &#39;Contact Us&#39; form on our official website and we’d be happy to help. We’re available Mon.-Fri. 9am -5pm Eastern Time. We look forward to assisting you!<br /><br />Thank you!<br />FoodSaver® Consumer Care.