Hello Anna,<br /><br />Thank you for reaching out to us and sharing your feedback on our Preserve Vacuum Sealer.<br /><br />We value your feedback and it will be forwarded to the appropriate department for further review.<br /><br />If you require assistance, or you have more feedback, please do not hesitate to get in touch with us directly. You can do so via the &#39;Contact Us&#39; form on our official website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.<br /><br />Thank you!<br />FoodSaver® Consumer Care