Hello Jay,Thank you for your feedback on the FoodSaver Preserve Vacuum Sealer. The level of air removal can vary depending on factors like bag placement, moisture in the food, and ensuring the open end is fully inside the vacuum channel without wrinkles. We recommend checking that the sealing strip and gaskets are clean and free of debris, as this can improve suction performance. If you’re still not getting a tight seal, our team can guide you through a quick troubleshooting process to help your sealer perform at its best, that is why we strongly encourage you to reach out to us directly via our official "Contact Us" page or calling us at 1-877-777-8042.Thank you! —FoodSaver Consumer Care

Hello, we appreciate you leaving the review on our FoodSaver Preserve Vacuum Sealer, Special Value 14-Piece Starter Kit with Vacuum Seal Roll and Bags. We are sorry to hear that it did not meet your expectations. This is not the experience we want you to have with our products. Your feedback will be forwarded to the relevant department.If you require our assistance in the future, please reach out to us using our Contact Us form on the following website so we can help you further. We’re available Mon.-Fri. 9 am – 8 pm Eastern Time.Thank you!FoodSaver Consumer Care