Hello, we appreciate you leaving the review on our FoodSaver Preserve Vacuum Sealer, Special Value 14-Piece Starter Kit with Vacuum Seal Roll and Bags. We are sorry to hear that it did not meet your expectations. This is not the experience we want you to have with our products. Your feedback will be forwarded to the relevant department.If you require our assistance in the future, please reach out to us using our Contact Us form on the following website so we can help you further. We’re available Mon.-Fri. 9 am – 8 pm Eastern Time.Thank you!FoodSaver Consumer Care

Hello,Thank you for reaching out and sharing your feedback on our FoodSaver Preserve Vacuum Sealer, Special Value 14-Piece Starter Kit. We are sorry to hear that the unit did not worked as well as expected, we will forward your feedback to our product team for review.If you have not yet returned the product to the retailer, we encourage you to reach out to us directly for further assistance. You can reach us via the "Contact Us" form on our official website. We’re available Mon.-Fri. 9am -5pm Eastern Time. We look forward to assisting you.Thank you!FoodSaver Consumer Care