Hi Debora, we’re sorry to hear about the frustration with your FoodSaver 14-Piece Starter Kit with Vacuum Seal Roll and Bags. It sounds like a very disappointing experience. As the purchase was made through Sam&#39;s Club, we recommend following up with their customer care team for assistance with the refund or replacement according to their policies.<br />That said, we’re here to help however we can on our end. Please don’t hesitate to reach out to us directly via our website or LiveChat— and we encourage you to fill out the warranty claim form on our official website so our team can review your case and assist with the best possible resolution.<br />We’re available Mon.-Fri. 9 am -5 pm Eastern Time.<br />FoodSaver Consumer Care Team<br />

Hi! Thank you for sharing your feedback regarding the FoodSaver Preserve Vacuum Sealer. We sincerely apologize for the inconvenience you've experienced.We understand how frustrating it can be when a product does not perform as expected. It sounds like there may be an issue with the vacuum sealing function of your unit. We would like to assist you in resolving this matter.Please reach out to us directly via Contact Us form on our website so we can troubleshoot the issue further. Your satisfaction is important to us, and we appreciate your patience as we work to make this right.

Hello,Thank you for reaching out and sharing your feedback about our FoodSaver Preserve Vacuum Sealer. We’re truly sorry to hear that it did not meet your expectations, we will forward your feedback to our product team.If you have more feedback or you require assistance, please reach out to us directly using the 'Contact Us' form on our official website. We’re available Mon.-Fri. 9am -5pm Eastern Time.Thank you,FoodSaver Consumer Care.

Hello, we appreciate you leaving the review on our FoodSaver Preserve Vacuum Sealer, Special Value 14-Piece Starter Kit with Vacuum Seal Roll and Bags. We are sorry to hear that it did not meet your expectations. This is not the experience we want you to have with our products. Your feedback will be forwarded to the relevant department.If you require our assistance in the future, please reach out to us using our Contact Us form on the following website so we can help you further. We’re available Mon.-Fri. 9 am – 8 pm Eastern Time.Thank you!FoodSaver Consumer Care