Hello,Thank you for reaching out and sharing your feedback on our FoodSaver Preserve Vacuum Sealer. We’re truly sorry to hear about your experience with our product and understand how frustrating it must be, especially after the experience you had with your previous unit. We appreciate your feedback on this and will share it with our product team for review.If there’s anything we can do to assist you, please don’t hesitate to reach out. Your feedback is invaluable in helping us improve.Thank you,FoodSaver Consumer Care.

Hello!We are sorry to hear that you are having trouble registering your FoodSaver for warranty and that you have not received a response from us. We apologize for the inconvenience this may have caused. Please contact us directly so that we can assist you further. You can reach out to us directly via our official FoodSaver website's "Contact us" page or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time. Thank you and please stay safe!FoodSaver Consumer Care

Hello. Thank you for reaching out to us.We sincerely apologize for the inconvenience caused. We value your feedback and it will be forwarded to the appropriate department for further review. Please be informed that you can find the User Manual on our website by clicking Support>Guides & Manuals.If you require further assistance, please do not hesitate to get in touch with us directly. We’re available Mon.-Fri. 9am - 5pm Eastern Time.Thank you!Foodsaver® Consumer Care

Hello!Thank you very much for your feedback on our FoodSaver Preserve Vacuum Sealer, Special Value 14-Piece Starter Kit with Vacuum Seal Roll and Bags! We are very sorry to hear about your experience and we sincerely apologize for the inconvenience caused! It should not have happened!Should you require any further assistance, please kindly reach out to us directly via our official "Contact Us" page.Thank you!FoodSaver Consumer Care

Hello Ann! <br />I’m really sorry to hear about the trouble you experienced, especially with a brand‑new FoodSaver not powering on. That’s incredibly frustrating, and having to drive 50 miles just to return it adds even more inconvenience. You deserve a product that works properly right out of the box.<br /><br />For further assistance or to explore possible support options before making that long trip, please reach out to us directly through our official website or LiveChat, so our team can review your case and assist with the best possible resolution.<br />We’re available Mon.-Fri. 9 am -5 pm Eastern Time.<br />Our team can review the issue with you and help determine the best next step.<br /><br />Have a nice day! <br />FoodSaver Consumer Care Team<br />

Hello!Thank you very much for your feedback on our FoodSaver Preserve Vacuum Sealer, Special Value 14-Piece Starter Kit with Vacuum Seal Roll and Bags! We are very sorry to hear about your experience and we sincerely apologize for the inconvenience caused!We would like to have a chance to assist you further, that is why we strongly encourage you to reach out to us directly via our official "Contact Us" page.Thank you!FoodSaver Consumer Care