We're very sorry this is happening to your son. Please know that your family's safety is our primary concern, and we thoroughly test our products to be safe when used as directed. We'd like to learn more about your family's experience for our Safety Team. When you get a moment, please phone us at (800) 725-3296. In the meantime, please know that we are letting our teams know how you feel about the new scent.

We're sorry to hear you've had this experience with our Dawn EZ-Squeeze, Ida, as we have many checks in place to ensure our products deliver the best results for you. To help alleviate the leakage, we suggest you loosen the cap to release the pressure in the bottle, then re-tighten it back. After that, give the bottle one big squeeze onto a sponge or into the sink for about 2 seconds. So we can learn more about this for our Quality Team, and provide further assistance, please give us a call at 1-800-725-3296.

We're sorry to hear that you feel this way, as we do put a lot of thought into our products. We'd like to mention that while we did recently change the name of our Dawn Platinum Refreshing Rain to Dawn Platinum Fresh Rain, only a name change took place. It's still the same great scent as before. We'll be sure to share your feedback with our team, and we'd also like to learn more. When you're able, please give us a call at (800) 725-3296.

Thank you, Lisa, for sharing your experience with Dawn Platinum EZ-Squeeze Hand Dish Soap, with Refreshing Rain Scent. The safety and comfort of all our trusted consumers is important to us. We designed this bottle especially for our friends who have challenges comfortably using their hands. That's why reading your review makes us so sad; we apologize for this and hope you'll give us an opportunity to further help. Give us a call any Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 725-3296, we look forward to talking with you soon.

Thank you, Future, for sharing your thoughts regarding the packaging of our Dawn Platinum EZ-Squeeze hand dish soap. Please know, we'll share your message with our team. If you'd like to learn more about the goals our parent company, P&G has implemented to help our Earth, please visit: https://us.pg.com/environmental-sustainability/.

We have many quality checks to ensure the EZ-Squeeze bottle is leak free, so we're sorry to hear this. We'd like to get more information to help, as well as share this with our Quality Team, so when you have time please reach out to us at (800) 725-3296.

We're so sorry you feel this way, and hope you'll give us a call at (800) 725-3296! We'd love a chance to regain your loyalty to Dawn while gathering further information for our Quality Assurance Team.

Laney, above all else your safety and satisfaction comes first. We're so sorry to hear about this, but know this isn't what we expect since we have many quality and safety checks in place to ensure you can easily dispense the liquid from the container. However, it’s possible that dried product accumulated around the cap could have caused this. If so, rinse the cap with water and dry it off and see if that helps. We think you'll enjoy our spray more as it's trigger activated while giving you the Dawn cleaning power you know and love. We'd love to share more details about that with you, and make a detailed report to our Quality and Safety Teams. We can be reached at (800) 725-3296.

We appreciate your review of our Dawn Platinum Hand Dishwashing Soap, in the EZ-Squeeze Style bottle. It may help to know this style bottle was designed with those who have hand dexterity issues. It should be kept sitting on your sink, standing as instructed on the bottle. When you pick it up, uncap it, and give it a squeeze, soap should easily and effortlessly fall from the bottle to the sink below. Be sure you keep it standing, 'on its' head', so the bottle can do this. Need more help? Know we're here and happy to assist, give us a call any Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 725-3296.