We appreciate you letting us know about the condition of your Spring Meadow PODS. It may be helpful to know that the product is designed to dissolve when it comes in contact with water, so if they're exposed to moisture at any point during storage or shipping, they can become stuck together, leak or burst. If the PODS are stuck together, don't cutting or pulling them apart. It is safe to throw them in the wash together, as long as there are no more than 2 or 3 that are joined. If they've actually burst, and the liquid is leaking out of the PODS, then we'd like for you to please not use them and reach out to us Monday through Friday, between the hours of 9:00am to 6:00pm EST, at 1-800-879-8433 for additional assistance.

Thanks for sharing your feedback with us. We'll be sure to let our team know what you think. We'd like to find Pods that better fit your needs, so when you have a minute, please reach out to us at (800) 879-8433.

Hi Danny! I’m sorry to hear about your experience with the Tide PODS. It’s understandable to feel frustrated when the product doesn’t perform as expected, especially when you’ve had a positive experience in the past. The issue of PODS sticking together can occur if they are exposed to moisture at any point, which can cause them to melt or clump together. The design of the PODS is such that they are meant to dissolve upon contact with water, but if they come into contact with moisture before use, it can lead to the problems you’re experiencing. To help prevent this from happening in the future, we recommend the following: - Keep the package tightly closed between uses to avoid moisture exposure. - Ensure your hands are dry when handling the PODS. - Store the product in a dry area at room temperature with low humidity. If you find that the PODS are stuck together, we advise against pulling them apart, as this could cause them to tear or burst. We take product quality very seriously and would like to look into your experience further. Please feel free to contact us at (800) 879-8433, and our service team will be happy to assist you. Thank you for bringing this to our attention, and we appreciate your understanding.

We're sorry to hear that your Tide PODS™ didn't dissolve completely, Jessica, and we'd like to thank you for letting us know! Tide products undergo thorough testing to make sure they clean your fabrics effectively every time when used as directed, so this isn't the experience we want you to have with Tide. Typically, excess residue is caused by incorrect dosing/dispensing, so be sure to follow the pack instructions for dosing and always place the Pod in the back of the drum before the garments for best results. Soaking your affected garments overnight in warm water, and then rewashing the next morning on the hottest temperature permitted by the items care labels with no laundry detergent should remove any leftover residue from the PODS. In the meantime, we'd love to learn more about your experience and help you find the right detergent for you. Please give us a call at (800) 879-8433, any time from 9:00AM-6:00PM EST Monday-Friday, for assistance.

We are sorry you've experienced lack of effectiveness when using the PODS. It's really a bittersweet feeling as you've been left with a lot to desire with the PODS, but we are also glad you enjoy our liquid detergent.. Our PODS are made to be able to handle stains and have an impactful scent. So, future references, please try to never use more than 3 PODS as you may risk staining on your clothes. Also, we have a more powerful line called Tide PowerPODS, which are larger versions of the regular PODS, including the "+ Downy" version, for Large, XL, XXL, and heavy duty loads with increased cleaning power and impactful scent. Please know your satisfaction is our goal, so we'll be sharing your comments with our team. Please don't hesitate to give us a call at (800) 879-8433 for more information or guidance on how to use the PODS effectively.

Hello Dear Consumer. We hope you're doing great. We’re very sorry to hear you were unhappy with your purchase. While we completely understand that scent is very subjective, we’ll let our team know how you feel. It isn’t the experience we want you to have and we really want to learn more please give a call at (800) 879-8433 so we can properly assist you.