Hello, Thank you for taking the time to leave a review. We're so sorry to hear that you weren't happy with the battery of your vacuum, and returned it. We will absolutely share your feedback with the relevant teams for consideration on future products. We hope you’ll give our products another try in the future. Kind regards, Shark Clean

Hello Cynthia, Thank you for letting us know what’s happening with your unit. We understand how frustrating it must be to have it stop charging past two bars and then shut off after just a few minutes of use. This definitely isn’t the level of performance or standard we want for our customers. We’d really like to take a closer look and help you get this resolved. Please give us a call at 1‑855‑427‑5127, where one of our product specialists will be more than happy to assist, as we work to turn this experience around for you. We're available Monday to Friday, 9 a.m. – 9 p.m. ET, and Saturday, 9 a.m. – 6 p.m. ET. Kind regards, Shark Clean

Hi Jennifer, thank you for taking the time to share your feedback with us. We’re disappointed to hear that while you initially loved the vacuum, having to unclog it every time you use it has been frustrating. We completely understand how repeated clogging can quickly take away from the convenience and performance you expect, and this certainly isn’t the experience we want our customers to have. We’d like to look into this further to better understand what may be causing the issue and see how we can best assist in making this right for you. Please feel free to contact our customer service team at 1‑855‑427‑5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. Our team will be happy to help. Kind regards, Shark Home

Hi there,Thank you for taking the time to share your feedback. We’re truly sorry to hear that your Pet Pro vacuum isn’t performing as expected. We understand how important it is to have a lightweight vacuum that works well, especially given your circumstances. We’d love the chance to help resolve this for you. Please reach out to our Customer Service team at 1-855-427-5127. Our hours are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.Kind regards,Shark Clean

Hi Teresa, I’m really sorry to hear the battery on your UZ352 didn’t last as expected I can understand how frustrating that must be. Thank you for your feedback. We’re disappointed to hear about your experience with your UZ352. We will absolutely share your comments with the relevant teams for consideration on future products, and we hope you’ll give our products another try in the future. If you have any questions or need assistance, please call our support team at 1-855-427-5127, Monday to Friday, 9 a.m. to 9 p.m. ET. Best Regards, Shark Clean