Skip to Main Content
Sams Club
Sams Club
Customer reviews for Samsung 4.7 cu. ft. Top Load Washer with Active WaterJet for
Samsung 4.7 cu. ft. Top Load Washer with Active WaterJet
4.5 out of 5 stars
stars239 ratings239 reviews
  1. 5 stars77% (183)
  2. 4 stars12% (28)
  3. 3 stars2% (4)
  4. 2 stars0% (1)
  5. 1 star10% (23)

Member photos

  • +108 images
Sort by |
Showing 81-90 of 239 reviews
Sep 15, 2025
CARTER
5 out of 5 stars review

Great washing machine!!

[This review was collected as part of a promotion.] Ive had this washer for 10 months now and I have to say this is a great deal. Self cleaning feature is great. Sleek look and very simple to connect to wifi. Connects to my samsung tv to alert me when the cycle is done. One of my best purchases!

Review from Samsung US
Helpful?2VH3OBPG90C313576222976
Aug 24, 2025
ChristiK
1 out of 5 stars review

Worst Washer ever and the dryer sucks too

This washer is terrible. I have had problems since we got it a week ago. Every load comes up error DC4. You troubleshoot, get a load done and it happens again. Everytime the load is either unbalanced or it's not draining right. The lid lock does not unlock, so your clothes are stuck in there, so you can't try to make them balanced. Once the lid does unlock ( I can't find a switch to switch the darn lid lock off). You have to take everything out that is now drenched and try to figure put how ro balance it. Plus this should have an automatic water level setting. I shouldn't have to choose it every darn time. Why get a digital washer if it doesn't come programmed. Worst washer ever. The dryer in this pair sucks too. Foor is flimsy and should have a handle at the top not just on the side. Door doesn't open very far. Plus the darn thing is like 2 inches off the ground so you have to squat to get your things out. The design team for this pair should be fired if they haven't been already

Review from Samsung US
Helpful?2VH3OBPG90C313576222976
reply from Samsung Care

Hello ChristiK, We understand the disappointment about your experience using the washer and dryer. Let us help. The washer detects the weight of the items and automatically adjusts the optimal water level, washing time, rinse counts, and spin counts. (This may not be applicable on some cycles.) Here is a link with information about the washer error codes. Check the guide and select "dS, d5, FL, LO, L0, dE, dE1, dE2, dC*, dC1, dL, 1 dC, 1dC4, 1dC1: Door error" for recommended actions. We suggest watching the attached video for other helpful tips about door errors. The washing machine displays an error code: https://www.samsung.com/us/support/troubleshooting/TSG01002001/#washing-machine-displays-an-error-code Below is a link to troubleshooting a shaking washer. It offers additional resources on laundry load size, washer cycles, settings, and features. A helpful video guides, which you can watch from beginning to end, are also attached. Samsung washing machine is shaking: https://www.samsung.com/us/support/troubleshooting/TSG01001016 We have provided the troubleshooting link to help when a washer does not drain. It also includes other resources to check when the washer is level, clean the unit, and watch a video from start to finish. Samsung washing machine does not drain: https://www.samsung.com/us/support/troubleshooting/TSG01001013/ The link below contains the troubleshooting steps for the locked washer door. Samsung washer door is locked. https://www.samsung.com/us/support/troubleshooting/TSG01001983/ You may also check page 53 of the user manual for other recommended actions when the washer shakes, page 54 when the washer door is locked, and page 55 when the washer does not drain. https://downloadcenter.samsung.com/content/UM/202505/20250515142134647/OID65777_IB_WA3500C_EN_250508.pdf For further assistance with the dryer, please feel free to get back to us via the following options below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number 1150487792 to help our team pull up your information when you message us. Thank you. -Angelica

Sep 15, 2025
Me123
5 out of 5 stars review

Simple

[This review was collected as part of a promotion.] Does A really nice job of drying the clothes when you use the time setting, but when you use the normal setting, the clothes are still damp, but it says they’re dry because it senses the dryness. I don’t know what that’s about but simple.

Review from Samsung US
Helpful?2VH3OBPG90C313576222976
Jun 18, 2025
Dnnyboi
5 out of 5 stars review

Great wifi connection to my phone

[This review was collected as part of a promotion.] Love this washing machine especially the smart wifi capabilities so even if im not home I can start or stop a load of laundry when needed right from my phone and the song it plays at the end is also great as a reminder that clothes are done

Review from Samsung US
Helpful?2VH3OBPG90C313576222976
Jun 19, 2025
Mimix4
5 out of 5 stars review

Great washer!!

[This review was collected as part of a promotion.] We absolutely love our new washer! It is so simple to use and efficient. It cleans our clothes very well and I love the see thru top that is soft closing. I will definitely purchase more Samsung products!

Review from Samsung US
Helpful?2VH3OBPG90C313576222976
Jun 19, 2025
Zoer
5 out of 5 stars review

I love this washer

[This review was collected as part of a promotion.] I needed a new washer and have had great experience with my Samsung dishwasher. I love all the options of this washer including the water jet option. I also love the sanitize option to clean the washer to keep it fresh. This washer actually gets my clothes clean unlike other brands I have purchased.

Review from Samsung US
Helpful?2VH3OBPG90C313576222976
Jun 26, 2025
Sevan
1 out of 5 stars review

Extremely Disappointed

I’m extremely disappointed with both the Samsung washer I purchased and the customer service experience that followed. The washer has never pulled hot water, which is a basic and essential function. I reached out to Samsung for warranty service, and they sent a technician. Shockingly, the technician claimed “there’s nothing wrong” – even though the washer still does not use hot water at all. It was clear that no real diagnostic was done. When I contacted Samsung’s customer service and warranty support team again, I was told “there’s nothing we can do about it.” This is completely unacceptable for a product that’s still under warranty and clearly malfunctioning. I trusted the Samsung brand, but this experience has been nothing short of frustrating. Poor product quality is one thing, but the lack of accountability and basic customer support is inexcusable. I will not be buying another Samsung appliance, and I strongly caution others to consider a different brand – especially if you expect your warranty to mean anything.

Review from Samsung US
Helpful?2VH3OBPG90C313576222976
reply from SEA Care

We understand the importance of a working washing machine in your household, Sevan. Let's help you out. Please refer to the resources below to rectify your washer's concerns. Please click the link and the hyperlinks and watch the embedded video for tips. Washing machine fills with the wrong temperature water: https://www.samsung.com/us/support/troubleshooting/TSG01203005/#washing-machine-fills-with-the-wrong-temperature-water Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1149787215, to help our team locate your information when you message us. Have a great day. -John

Jun 3, 2025
Ramcosto
4 out of 5 stars review

Excellent washer

[This review was collected as part of a promotion.] Excellent washer not 5 start because I can’t connect to WiFi because the system unable to find the correct network I have the washer internet can work but I have 5G and 6 and washer the regular bandwidth can work 2.4

Review from Samsung US
Helpful?2VH3OBPG90C313576222976
Sep 20, 2025
Manny8107
5 out of 5 stars review

Great product!

[This review was collected as part of a promotion.] Product works great after 2 months and loads come out very clean. Water jet is handy, and the slots for detergent and softener are handy. Alerts to my phone when laundry is done, is a cool feature,

Review from Samsung US
Helpful?2VH3OBPG90C313576222976
Mar 25, 2026
Brad
5 out of 5 stars review

Washer

[This review was collected as part of a promotion.] Very quiet. Well cleaned clothes. Very happy with my purchase.

Review from Samsung US
Helpful?2VH3OBPG90C313576222976