[This review was collected as part of a promotion.] Ive had this washer for 10 months now and I have to say this is a great deal. Self cleaning feature is great. Sleek look and very simple to connect to wifi. Connects to my samsung tv to alert me when the cycle is done. One of my best purchases!

This washer is terrible. I have had problems since we got it a week ago. Every load comes up error DC4. You troubleshoot, get a load done and it happens again. Everytime the load is either unbalanced or it's not draining right. The lid lock does not unlock, so your clothes are stuck in there, so you can't try to make them balanced. Once the lid does unlock ( I can't find a switch to switch the darn lid lock off). You have to take everything out that is now drenched and try to figure put how ro balance it. Plus this should have an automatic water level setting. I shouldn't have to choose it every darn time. Why get a digital washer if it doesn't come programmed. Worst washer ever. The dryer in this pair sucks too. Foor is flimsy and should have a handle at the top not just on the side. Door doesn't open very far. Plus the darn thing is like 2 inches off the ground so you have to squat to get your things out. The design team for this pair should be fired if they haven't been already

[This review was collected as part of a promotion.] Does A really nice job of drying the clothes when you use the time setting, but when you use the normal setting, the clothes are still damp, but it says they’re dry because it senses the dryness. I don’t know what that’s about but simple.

[This review was collected as part of a promotion.] Love this washing machine especially the smart wifi capabilities so even if im not home I can start or stop a load of laundry when needed right from my phone and the song it plays at the end is also great as a reminder that clothes are done

[This review was collected as part of a promotion.] We absolutely love our new washer! It is so simple to use and efficient. It cleans our clothes very well and I love the see thru top that is soft closing. I will definitely purchase more Samsung products!

[This review was collected as part of a promotion.] I needed a new washer and have had great experience with my Samsung dishwasher. I love all the options of this washer including the water jet option. I also love the sanitize option to clean the washer to keep it fresh. This washer actually gets my clothes clean unlike other brands I have purchased.

I’m extremely disappointed with both the Samsung washer I purchased and the customer service experience that followed. The washer has never pulled hot water, which is a basic and essential function. I reached out to Samsung for warranty service, and they sent a technician. Shockingly, the technician claimed “there’s nothing wrong” – even though the washer still does not use hot water at all. It was clear that no real diagnostic was done. When I contacted Samsung’s customer service and warranty support team again, I was told “there’s nothing we can do about it.” This is completely unacceptable for a product that’s still under warranty and clearly malfunctioning. I trusted the Samsung brand, but this experience has been nothing short of frustrating. Poor product quality is one thing, but the lack of accountability and basic customer support is inexcusable. I will not be buying another Samsung appliance, and I strongly caution others to consider a different brand – especially if you expect your warranty to mean anything.

[This review was collected as part of a promotion.] Excellent washer not 5 start because I can’t connect to WiFi because the system unable to find the correct network I have the washer internet can work but I have 5G and 6 and washer the regular bandwidth can work 2.4

[This review was collected as part of a promotion.] Product works great after 2 months and loads come out very clean. Water jet is handy, and the slots for detergent and softener are handy. Alerts to my phone when laundry is done, is a cool feature,

[This review was collected as part of a promotion.] Very quiet. Well cleaned clothes. Very happy with my purchase.