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Customer reviews for Samsung 4.7 cu. ft. Top Load Washer with Active WaterJet for
Samsung 4.7 cu. ft. Top Load Washer with Active WaterJet
4.3 out of 5 stars
stars
267 ratings267 reviews
  1. 5 stars74% (197)
  2. 4 stars11% (30)
  3. 3 stars2% (6)
  4. 2 stars1% (2)
  5. 1 star12% (32)

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Showing 151-160 of 267 reviews
Aug 24, 2025
Reviewer name: ChristiK
1 out of 5 stars
1 out of 5 stars review

Worst Washer ever and the dryer sucks too

This washer is terrible. I have had problems since we got it a week ago. Every load comes up error DC4. You troubleshoot, get a load done and it happens again. Everytime the load is either unbalanced or it's not draining right. The lid lock does not unlock, so your clothes are stuck in there, so you can't try to make them balanced. Once the lid does unlock ( I can't find a switch to switch the darn lid lock off). You have to take everything out that is now drenched and try to figure put how ro balance it. Plus this should have an automatic water level setting. I shouldn't have to choose it every darn time. Why get a digital washer if it doesn't come programmed. Worst washer ever. The dryer in this pair sucks too. Foor is flimsy and should have a handle at the top not just on the side. Door doesn't open very far. Plus the darn thing is like 2 inches off the ground so you have to squat to get your things out. The design team for this pair should be fired if they haven't been already

Review from Samsung US
Helpful?5DRCG6ALPYTG13576222976
reply from Samsung Care

Hello ChristiK, We understand the disappointment about your experience using the washer and dryer. Let us help. The washer detects the weight of the items and automatically adjusts the optimal water level, washing time, rinse counts, and spin counts. (This may not be applicable on some cycles.) Here is a link with information about the washer error codes. Check the guide and select "dS, d5, FL, LO, L0, dE, dE1, dE2, dC*, dC1, dL, 1 dC, 1dC4, 1dC1: Door error" for recommended actions. We suggest watching the attached video for other helpful tips about door errors. The washing machine displays an error code: https://www.samsung.com/us/support/troubleshooting/TSG01002001/#washing-machine-displays-an-error-code Below is a link to troubleshooting a shaking washer. It offers additional resources on laundry load size, washer cycles, settings, and features. A helpful video guides, which you can watch from beginning to end, are also attached. Samsung washing machine is shaking: https://www.samsung.com/us/support/troubleshooting/TSG01001016 We have provided the troubleshooting link to help when a washer does not drain. It also includes other resources to check when the washer is level, clean the unit, and watch a video from start to finish. Samsung washing machine does not drain: https://www.samsung.com/us/support/troubleshooting/TSG01001013/ The link below contains the troubleshooting steps for the locked washer door. Samsung washer door is locked. https://www.samsung.com/us/support/troubleshooting/TSG01001983/ You may also check page 53 of the user manual for other recommended actions when the washer shakes, page 54 when the washer door is locked, and page 55 when the washer does not drain. https://downloadcenter.samsung.com/content/UM/202505/20250515142134647/OID65777_IB_WA3500C_EN_250508.pdf For further assistance with the dryer, please feel free to get back to us via the following options below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number 1150487792 to help our team pull up your information when you message us. Thank you. -Angelica

Aug 14, 2023
Reviewer name: KyleQ
5 out of 5 stars
5 out of 5 stars review

Easy use Washing Machine

[This review was collected as part of a promotion.] Samsung washing machine is very user friendly and is able to handle large loads of clothes. I love the ease to switch the type of load being washed and the capacity of the washer. It’s is very speak and stylish and very user friendly. Would highly recommend that you purchase this product for your home.

Review from The Insiders
Helpful?5DRCG6ALPYTG13576222976
Sep 8, 2023
Reviewer name: Amreea3
5 out of 5 stars
5 out of 5 stars review

A new level of washing

[This review was collected as part of a promotion.] I had a washer that was ready to retire and stumbled across this campaign. I am so pleased with the way this washer takes care of my clothes. I have used a few of the cycles as well as the self clean function and they all have done amazing. I love the water jet to pre-treat as I have kids that are in sports and it helps with those small stains. I liked that when the washer thought it needed a self clean that it let me know to do that. I have also noticed how easy it is to use and I am confident that even my 12 year old is able to use it without instruction from myself. The washer is amazing and I know that it will last years to come and I will get clean clothes each and every time.

Review from The Insiders
Helpful?5DRCG6ALPYTG13576222976
Sep 22, 2023
Reviewer name: luigi2bad
5 out of 5 stars
5 out of 5 stars review

So Reliable and User Friendly

[This review was collected as part of a promotion.] We have been using this washer for a few months now and we have been blown away by it. First of all, it is very quiet and at times I forget it is going. Second of all, it does such a quick and great job of removing odors and stains from our clothing. Even considering it has been years since our last washer, it has been very user friendly and the Smart Things feature has been very easy to use. I love that we can keep up with our washer and dryer on our phones no matter whether we are home or not. Highly recommend!

Review from The Insiders
Helpful?5DRCG6ALPYTG13576222976
Jun 18, 2025
Reviewer name: kittycat0328
5 out of 5 stars
5 out of 5 stars review

LOVE IT

[This review was collected as part of a promotion.] I am very satisfied with my washer, purchased via a wholesale distributor. It cleans efficiently and my clothes seem very clean. I love the cute series of tonations it plays at the end when my load is done - it is like it's singing me a song! My happy washer is glad the work is done. The app is helpful, because it alerts me when my load is almost done on multiple devices. I'm impressed with the performance of this product, I think it's one of the best washing machines I've used.

Review from Samsung US
Helpful?5DRCG6ALPYTG13576222976
Feb 12, 2024
Reviewer name: johnsonam93
3 out of 5 stars
3 out of 5 stars review

Disappointed and frustrated

The size is good, and the appears is good. But loads that I do with sheets and blankets, there are always dry spots. Sometimes it's a full circle of dryness with the sheets pulled tautly. Also as a shorter person, I cannot reach the bottom of the tub to gather the laundry without stepping on a stool and almost falling in.

Review from Samsung US
Helpful?5DRCG6ALPYTG13576222976
reply from SEA Care

Hi Johnsonam93, We understand how you feel about your washer. We're here to help you. We would love to speak to you directly to learn more details about the dry spots on your laundry and to provide further assistance. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport  2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513  3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us  Please provide us with this reference number (1146846001) to help our team pull up your information when you message us.  Thank you. -Kimberly

Aug 14, 2023
Reviewer name: Chemist1981
5 out of 5 stars
5 out of 5 stars review

Cool looking top loader

[This review was collected as part of a promotion.] So the Samsung Large Capacity Smart Top Load Washer DVE47CG3500W looks a bit different than what you normally see. They have a flat clean look that I like, For both units the Smart things app is cool. I particularly like the ability to remote start things. It is also nice to get an end of cycle warning. The washer is loaded. It has all sorts of cycles and I really liked the built in water tap. No need for a separate laundry sink to pretreat. It does well with vibration, and the lid closes slowly 9not smashing down. I was concerned about a top load washer, bit it is actually easier to move items to the dryer without dropping them on the floor. It looks good, self-cleans, and does everything well. The clear top is a cool feature, and I found myself watching the clothing being cleaned. Most important: It gets my dirty clothing clean.

Review from The Insiders
Helpful?5DRCG6ALPYTG13576222976
Jun 3, 2025
Reviewer name: Ramcosto
4 out of 5 stars
4 out of 5 stars review

Excellent washer

[This review was collected as part of a promotion.] Excellent washer not 5 start because I can’t connect to WiFi because the system unable to find the correct network I have the washer internet can work but I have 5G and 6 and washer the regular bandwidth can work 2.4

Review from Samsung US
Helpful?5DRCG6ALPYTG13576222976
Aug 14, 2023
Reviewer name: EbbyShark
5 out of 5 stars
5 out of 5 stars review

Fantastic Washer and Amazing App, can’t go back!

[This review was collected as part of a promotion.] Pros: -This Washer is absolutely fantastic.It does an excellent job washing my clothes and linens (even my king sized comforter) as I would expect but some things that set it apart are: -The Active Water Jet is amazingly convenient and allows me to hand-wash some delicate items or work on stains before adding it to the wash without wasting water. -The see-through glass lid window lets me peek in and see how everything is going and make sure there aren't any problems. It is so much quieter than my other previous machines. -My favorite thing about this washer is the Samsung SmartThings App. I love that I can set up my cycle settings from my phone and send them to the washer. If the washer is on, I can even start the cycle from my phone if I have turned on smart control. Once I’ve started a wash I can see the status of where it is in the cycle from the app and how much time is left. My phone will notify me when it is done or if there are any changes to the cycle. -HomeCare is great to have because it helps keep my washer in the best working condition possible. It notified me when it was time to run a self clean and will let me know if there are any other maintenance issues. I love that it also has usage guides and instructional steps. -Laundry Recipe is a very useful way to determine the best cycle to pick by answering a few questions. My husband loves it too as it is like a cheat sheet for him. Cons: -The capacity is large enough for my king sized comforter, but it couldn’t handle my king sized mattress topper unfortunately. If the washer isn’t on, I can’t control it from my phone, so I will have to go to it and manually power it on. -If you aren’t tech savvy, setting up the SmartThings app and getting it all figured out may be a bit challenging. The simple things are relatively straightforward, but digging deeper to fully take advantage of all the functionality available to you can be confusing and may require extra assistance. -You can only access some features by using the SmartThings App, so if you don’t use it you are losing some functionality. Some washer settings are not available in the SmartThings App and are only available on the physical washer control pad itself like the Delay End and Pre Soak options. Overall, I am very happy with this washing machine and would highly recommend it if you are interested in a wi-fi smart washer with a fantastic app.

Review from The Insiders
Helpful?5DRCG6ALPYTG13576222976
Aug 28, 2023
Reviewer name: carrieob
5 out of 5 stars
5 out of 5 stars review

Washer for our Ranch Home

[This review was collected as part of a promotion.] We built a barndominum on our land out in the countryside of central Texas. It is a small place but due to our dogs and kids we realized quickly that we needed to be able to do laundry here. Unlike my original washer, this washer allows for multiple big blankets that our dogs get dirty and handles our comforters and blankets with no issues. I am shorter but don't have a problem getting laundry out of the bottom of the washer - this was my concern moving from a front loading washer to a top loading one! We also have a Samsung range that is smart things capable so we’re able to access using wifi. Pretty high tech. Set up was quick and easy (done by my husband!)

Review from The Insiders
Helpful?5DRCG6ALPYTG13576222976