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Customer reviews for La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support for
La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support
4.4 out of 5 stars
stars
842 ratings374 reviews
  1. 5 stars71% (601)
  2. 4 stars15% (129)
  3. 3 stars4% (35)
  4. 2 stars3% (29)
  5. 1 star6% (48)

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Showing 81-90 of 374 reviews
Jan 20, 2026
MICHAEL
1 out of 5 stars review

Horrible lumbar shoved in your back all day

**Do NOT buy this horrible chair!!** Replacing a La-Z-Boy chair much like this one that I've had for years and was very pleased with, but was worn out. This chair has the "active lumbar" support which no matter how I adjusted it felt like being shoved in the lower back all day. Sitting up shoves you towards the front to make you lean forward, laying back the lumbar collapses but sucks in to be very uncomfortable, so I could never get to any position that was usable, much less sitting in it for hours each day. Tried the adjustment in the instructions to little help. Called the support number but they could not help. Returning this horrible chair is my last and only option. These are currently on sale, and no wonder. Hopefully this design will be replaced to go back to the prior version what was far more comfortable and usable.

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the lumbar support. We truly understand how important proper ergonomic support is, and we are sorry to hear about the discomfort you’ve experienced. While we put significant effort into designing our chairs to provide comfort and support, we also recognize that comfort is highly subjective and depends greatly on individual factors such as body type, unique spinal curves, and personal preferences for support and movement. Unfortunately, this means that in some cases, a chair may not perfectly meet every user’s specific needs. Please do not hesitate to reach out if you ever need further support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Sep 23, 2024
Kumar
1 out of 5 stars review

Very disaapointed

I'm giving 1 start because of 2 reasons 1. There were no assembly instruction in the box, so I had to assemble it finding random instructions from google 2. Within 3 weeks of buying the chair, it started malfunctioning. Its height adjustment is failing. I raise its height, but then it falls automatically when I sit on it next time I thought Lazboy to be a very good brand, but totally disappointed.

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for reaching out regarding your office chair. We are sorry to hear that your gas lift isn’t working properly and there was no instructions in the box. Please contact our customer service team at 800-379-9773 or email us at service@trueinnovations.com so that we can place an order for a replacement to be sent to you. We look forward to getting your chair in great condition.

Feb 25, 2025
Mbe350
1 out of 5 stars review

Don't do it!!!

After spending 45 minutes assembling the chair, I am completely disappointed with the lack of comfort! The lumbar support is severely stiff and uncomfortable!!! And it makes a clunky sound when you recline ( should be a different word, because it only reclined a few inches). The entire chair feels small and the depth of the seat feels short, not much room if you could recline. Leaning backwards almost pushes you off the seat. I'm only 5'11" and 185lb. I can't imagine a larger person fitting on it. Really disappointed 😞 If the store had an assembled floor sample, I could have saved a great deal of time. Hope they'll take it back assembled... I am not keeping this!!

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problems you are describing. We are very sorry to hear that your chair did not meet your expectations. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Feb 13, 2026
John M
5 out of 5 stars review

Great for my back

Having had two lower back surgery, it's hard sometimes finding a chair that is comfortable and affordable. This one has impressed me very quickly. A rocking motion causes the active lumbar support to feel like you're getting a lower back massage. This chair is very comfortable and comes at a very reasonable price for what you get.

Review from Living Style Group
Helpful?4DOOYTVHLELZ13576172096
Dec 15, 2024
Information on a chair
1 out of 5 stars review

Verified Purchase

Chair

Its not that great

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for your feedback. We’re sorry to hear the chair hasn’t fully met your expectations. If there’s anything specific we can assist with to improve your experience, please don’t hesitate to reach out to us at 800-379-9773 or service@trueinnovations.com. We’re here to help!

Mar 11, 2026
aChairUser
1 out of 5 stars review

Literally nothing good about this chair

There was nothing about this chair that I liked. Literally. The fabric rips very easily. It felt wobbly and unsteady constantly. The chair tilted so far to the front that it literally hurt to sit in it and felt like I was sliding off of it. It was was not put together incorrectly. When I replaced it with a less expensive but much sturdier chair without the name brand I realized just how bad this La-z-boy chair truly is.

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the materials and sturdiness. We are sorry to hear about the condition of your chair and are available to help if you ever need assistance. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Feb 5, 2026
Marcos G
5 out of 5 stars review

La-Z-Boy Office Chair Review

This La-Z-Boy office chair is hands-down one of the best investments I've made for my workspace. The comfort is next-level — supportive without being stiff, plush without feeling bulky. You can really tell it's built with long hours in mind. The lumbar support is excellent, the cushioning holds its shape, and the chair feels solid and well-constructed. Whether I'm working all day, on calls, or sitting for extended periods, it keeps me comfortable and properly supported without fatigue. Assembly was straightforward, adjustments are smooth, and the overall design looks professional and clean. It's the perfect balance of comfort, durability, and style. If you want a chair that actually supports you through a full workday and still feels great years down the line, La-Z-Boy delivers. Highly recommend.

Review from Living Style Group
Helpful?4DOOYTVHLELZ13576172096
Dec 4, 2025
Nate
1 out of 5 stars review

Shipping delay and no instructions in box

I purchased this online for Black Friday. I just received yesterday a few days late. I'm on here now to print the instructions as none are included in box. Not off to a good start with shipping being delayed and now no instructions. Considering just returning instead

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing. just to clarify, sometimes the instructions get taped under the seat cushion so if you haven't checked there that is a good place to start. Please do not hesitate to reach out as our customer support team can also provide that information if it is still needed. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Nov 26, 2025
SHELLI
2 out of 5 stars review

Never again Lazy-Boy

Short seated. Bothers your legs. Height adjustment is difficult. The lumber feels as if you have a soccer ball behind you. does this have an adjustment? The chair is much smaller than the other previous versions. The seat is so short, a big butt would not fit in this chair. I threw away the box prematurely and paid to have it assembled. I'm therefore stuck with it. Never again Lazy-boy.

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problems you are describing. We are very sorry to hear that this chair was not a good fit for what you were looking for and would like a chance to assist if you are interested. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Feb 7, 2025
Yogi
1 out of 5 stars review

Do not buy!

The chair is very uncomfortable. Not bad if you are sitting without leaning against the chair back, If you do lean back, the lumbar support collapses and you slide forward off the seat. This is very bad for someone with lumbar issues. I cannot recommend this chair.

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing. Please do not hesitate to contact us at serviceescalations@trueinnovations.com with pictures of your chair so that we can further assist you with this issue.