Skip to Main Content
Sams Club
Sams Club
Customer reviews for La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support for
La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support
4.4 out of 5 stars
stars696 ratings315 reviews
  1. 5 stars72% (502)
  2. 4 stars14% (97)
  3. 3 stars4% (26)
  4. 2 stars4% (26)
  5. 1 star6% (45)

Member photos

  • +28 images
Sort by |
Showing 81-90 of 315 reviews
May 11, 2026
Frederick M
5 out of 5 stars review

Beautiful leather chair

Soft and supple. Extremely comfortable! I'm a big guy, 300lbs, 6'3”, this chair is much more than I had hoped for when I decided to buy it. Buy with confidence.

Review from Living Style Group
Helpful?4DOOYTVHLELZ13576172096
Feb 13, 2026
John M
5 out of 5 stars review

Great for my back

Having had two lower back surgery, it's hard sometimes finding a chair that is comfortable and affordable. This one has impressed me very quickly. A rocking motion causes the active lumbar support to feel like you're getting a lower back massage. This chair is very comfortable and comes at a very reasonable price for what you get.

Review from Living Style Group
Helpful?4DOOYTVHLELZ13576172096
Mar 1, 2026
Joey
1 out of 5 stars review

AVOID

Awful chair, I can not believe these are still for sale. They fall apart within a year and the bottom cushion gives out and you will sit lopsided. I returned both of the ones I purchased. Thank the Lord for Sam's return policy. Please get rid of this product sams.

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the cushion's durability and the leaning issue. We are very sorry to hear about the condition of your chair and would like to assist if you ever need it in the future regarding one of our chairs. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jan 20, 2026
MICHAEL
1 out of 5 stars review

Horrible lumbar shoved in your back all day

**Do NOT buy this horrible chair!!** Replacing a La-Z-Boy chair much like this one that I've had for years and was very pleased with, but was worn out. This chair has the "active lumbar" support which no matter how I adjusted it felt like being shoved in the lower back all day. Sitting up shoves you towards the front to make you lean forward, laying back the lumbar collapses but sucks in to be very uncomfortable, so I could never get to any position that was usable, much less sitting in it for hours each day. Tried the adjustment in the instructions to little help. Called the support number but they could not help. Returning this horrible chair is my last and only option. These are currently on sale, and no wonder. Hopefully this design will be replaced to go back to the prior version what was far more comfortable and usable.

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the lumbar support. We truly understand how important proper ergonomic support is, and we are sorry to hear about the discomfort you’ve experienced. While we put significant effort into designing our chairs to provide comfort and support, we also recognize that comfort is highly subjective and depends greatly on individual factors such as body type, unique spinal curves, and personal preferences for support and movement. Unfortunately, this means that in some cases, a chair may not perfectly meet every user’s specific needs. Please do not hesitate to reach out if you ever need further support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Mar 11, 2026
aChairUser
1 out of 5 stars review

Literally nothing good about this chair

There was nothing about this chair that I liked. Literally. The fabric rips very easily. It felt wobbly and unsteady constantly. The chair tilted so far to the front that it literally hurt to sit in it and felt like I was sliding off of it. It was was not put together incorrectly. When I replaced it with a less expensive but much sturdier chair without the name brand I realized just how bad this La-z-boy chair truly is.

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the materials and sturdiness. We are sorry to hear about the condition of your chair and are available to help if you ever need assistance. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Feb 5, 2026
Marcos G
5 out of 5 stars review

La-Z-Boy Office Chair Review

This La-Z-Boy office chair is hands-down one of the best investments I've made for my workspace. The comfort is next-level — supportive without being stiff, plush without feeling bulky. You can really tell it's built with long hours in mind. The lumbar support is excellent, the cushioning holds its shape, and the chair feels solid and well-constructed. Whether I'm working all day, on calls, or sitting for extended periods, it keeps me comfortable and properly supported without fatigue. Assembly was straightforward, adjustments are smooth, and the overall design looks professional and clean. It's the perfect balance of comfort, durability, and style. If you want a chair that actually supports you through a full workday and still feels great years down the line, La-Z-Boy delivers. Highly recommend.

Review from Living Style Group
Helpful?4DOOYTVHLELZ13576172096
Sep 9, 2025
Sftrumpet
5 out of 5 stars review

Verified Purchase

Upgrade to the Max

Love it

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for your feedback. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. We are so delighted to hear that you love the chair so much and feel like it has been a great upgrade from your last chair. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Aug 16, 2025
Ctennant
5 out of 5 stars review

Verified Purchase

Love this chair

Super comfy

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for your feedback. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. it is so amazing to hear that this chair exceeded your expectations in comfort and design. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Mar 28, 2026
Bill U
5 out of 5 stars review

Replaced old lazy boy office chairs

My 12 year old lazy boy big and tall chairs were wider and softer than these new ones. We use them at our kitchen dining table and hope they work as well.

Review from Living Style Group
Helpful?4DOOYTVHLELZ13576172096
Apr 13, 2026
James T
5 out of 5 stars review

Comfortable chair

Wish I could get a black one but location only had brown which was fine nice lumbar wish the lumbar was adjustable a little bit just need to get use to it

Review from Living Style Group
Helpful?4DOOYTVHLELZ13576172096