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Customer reviews for La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support for
La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support
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4.4 out of 5 stars
stars
842 ratings374 reviews
  1. 5 stars71% (601)
  2. 4 stars15% (129)
  3. 3 stars4% (35)
  4. 2 stars3% (29)
  5. 1 star6% (48)

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Showing 91-100 of 374 reviews
Aug 7, 2024
Kevin
1 out of 5 stars review

Great Yearly Chair that you have to replace

Do not Recommend. It says rated for 350, but I don't think that's accurate. Falls apart after about a year. Its the BEST chair up until it breaks. I've had two of them. The base where the shock mount cracks - if you have a welder you can keep it alive longer. (remove the gas shock before welding) Where the back folds, and where it clicks in, the plastic wears out where the pin holds and then it falls "back" while sitting in it. So while this chair is my favorite most comfortable chair, it breaks easily. I do not recommend, unless you are ok with a yearly chair bill. If you aren't over 300 lbs, this chair will probably last longer.

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for sharing your experience. We are sorry to hear that your chair is having problems. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so that we can determine the best replacement parts to get your chair in great condition.

Sep 23, 2024
Kumar
1 out of 5 stars review

Very disaapointed

I'm giving 1 start because of 2 reasons 1. There were no assembly instruction in the box, so I had to assemble it finding random instructions from google 2. Within 3 weeks of buying the chair, it started malfunctioning. Its height adjustment is failing. I raise its height, but then it falls automatically when I sit on it next time I thought Lazboy to be a very good brand, but totally disappointed.

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for reaching out regarding your office chair. We are sorry to hear that your gas lift isn’t working properly and there was no instructions in the box. Please contact our customer service team at 800-379-9773 or email us at service@trueinnovations.com so that we can place an order for a replacement to be sent to you. We look forward to getting your chair in great condition.

Sep 17, 2024
Ed
1 out of 5 stars review

Chair Adjustments Do Not Work Well

Chair will not adjust down properly. at lowest adjustment, chair will barely allow knees to get under desk. It will adjust plenty in height but will not sufficiently adjust low enoufh to get under desk Reclining adjustment does not work, chair will barely recline.

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for sharing your experience. We are sorry to hear that your chair is having problems. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so that we can determine the best replacement parts to get your chair in great condition.

Dec 15, 2024
Information on a chair
1 out of 5 stars review

Verified Purchase

Chair

Its not that great

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for your feedback. We’re sorry to hear the chair hasn’t fully met your expectations. If there’s anything specific we can assist with to improve your experience, please don’t hesitate to reach out to us at 800-379-9773 or service@trueinnovations.com. We’re here to help!

Feb 5, 2026
Marcos G
5 out of 5 stars review

La-Z-Boy Office Chair Review

This La-Z-Boy office chair is hands-down one of the best investments I've made for my workspace. The comfort is next-level — supportive without being stiff, plush without feeling bulky. You can really tell it's built with long hours in mind. The lumbar support is excellent, the cushioning holds its shape, and the chair feels solid and well-constructed. Whether I'm working all day, on calls, or sitting for extended periods, it keeps me comfortable and properly supported without fatigue. Assembly was straightforward, adjustments are smooth, and the overall design looks professional and clean. It's the perfect balance of comfort, durability, and style. If you want a chair that actually supports you through a full workday and still feels great years down the line, La-Z-Boy delivers. Highly recommend.

Review from Living Style Group
Helpful?4DOOYTVHLELZ13576172096
Aug 16, 2024
Reddy
1 out of 5 stars review

Verified Purchase

Disappointed

Not deep enough. Cant sit for longer periods for office work

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for sharing your feedback regarding our office chair. We apologize that it did not meet your expectations. At our company, we offer a wide range of chairs with varying features and designs to suit different preferences and needs. We would be happy to recommend some options that may better suit your needs. Please feel free to contact our customer service team at 800-379-9773 or service@trueinnovations.com for further assistance.

Oct 3, 2024
Freddie
5 out of 5 stars review

Verified Purchase

Relaxing Chair

This is a very comforting and supportive chair.

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

We appreciate your positive feedback regarding our office chair. It's wonderful to hear that the chair has met your expectations. We take pride in providing our customers with top-quality products and are delighted that you are happy with it. Please let us know if you need assistance in the future at service@trueinnovations.com or 800-379-9773. Thank you for your purchase, we appreciate your business.

Sep 16, 2024
Ed
3 out of 5 stars review

Verified Purchase

Seat area is not comfortable when sitting

Ok, but not as comfortable as I would have expected.

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for sharing your feedback regarding our office chair. We apologize that it did not meet your expectations in terms of comfort. At our company, we offer a wide range of chairs with varying features and designs to suit different preferences and needs. We would be happy to recommend some options that may better suit your needs. Please feel free to contact our customer service team at 800-379-9773 or service@trueinnovations.com for further assistance.

Jun 19, 2025
JDA
4 out of 5 stars review

Verified Purchase

Great desk chair

Excellent chair. Automatic bolster for you back is a bit stiff.

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re happy to hear that you enjoy your chair and are sorry hear about the back being a bit stiff for you. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Dec 17, 2024
John
5 out of 5 stars review

Verified Purchase

Excellent purchase

Very sturdy and comfortable at a reasonable price. Just what you expect from La-Z-boy.

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for sharing your positive feedback! We’re so glad to hear the chair meets your expectations for sturdiness, comfort, and value. If you ever have any questions or need support, our team is here to help at 800-379-9773 or service@trueinnovations.com. Enjoy your chair!