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Customer reviews for La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support for
La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support
4.4 out of 5 stars
stars696 ratings315 reviews
  1. 5 stars72% (502)
  2. 4 stars14% (97)
  3. 3 stars4% (26)
  4. 2 stars4% (26)
  5. 1 star6% (45)

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Showing 91-100 of 315 reviews
Apr 15, 2026
Charles D
4 out of 5 stars review

my new La-Z-Boy office chair

I'm a pretty mechanical person, but the installation had me a little stumped, but after a couple of days of adjustment, I figured it out. It's very comfortable.

Review from Living Style Group
Helpful?4DOOYTVHLELZ13576172096
Apr 13, 2026
Joey B
5 out of 5 stars review

Very Comfortable Executive Chair

This is my 3rd La-Z-Boy executive chair purchase. 1st one lasted a few years. Wore it out. Recently bought one to replace original and another one for spouse. Well built and easy to assemble.

Review from Living Style Group
Helpful?4DOOYTVHLELZ13576172096
Apr 16, 2026
Roger Q
5 out of 5 stars review

Comfort and Peace

This chair has given my back a load off, as well as helped me rest my hip that I'm waiting to get surgery on. It has brought peace to my body. 10 out of 10.

Review from Living Style Group
Helpful?4DOOYTVHLELZ13576172096
Apr 14, 2026
Dustin M
3 out of 5 stars review

Good chair, but quality is poor

Leather was torn around the threaded inserts for the bolts in multiple places. The tears will likely expand as the product is used making me worry about the lifespan of the item.

Review from Living Style Group
Helpful?4DOOYTVHLELZ13576172096
Apr 13, 2026
James T
5 out of 5 stars review

Comfortable chair

Wish I could get a black one but location only had brown which was fine nice lumbar wish the lumbar was adjustable a little bit just need to get use to it

Review from Living Style Group
Helpful?4DOOYTVHLELZ13576172096
Apr 10, 2026
Jacob J
5 out of 5 stars review

Chair

Big fan. Nice and comfortable, solid color on the leather, controls are nice, and the active lumbar is fantastic. I was skeptical of the lumbar support at first but now I will never go without it.

Review from Living Style Group
Helpful?4DOOYTVHLELZ13576172096
Apr 15, 2026
David M
4 out of 5 stars review

Comfortable chair

Fairly straightforward assembly with clear institutions. I like the chair a lot but wish it leaned back just a bit more. Well designed cushions. Lumbar support is nice too.

Review from Living Style Group
Helpful?4DOOYTVHLELZ13576172096
Mar 28, 2026
Joannie H
5 out of 5 stars review

Awesome

I love it. Very comfortable as I expected. My recliners are just as awesome as the office chair. Really like the lumbar in back of chair. Thank you so much.

Review from Living Style Group
Helpful?4DOOYTVHLELZ13576172096
Mar 20, 2026
MILA
1 out of 5 stars review

Uncomfortable Chair!

Disappointed with LA-Z-Boy chair! It is very uncomfortable - when you sit on it, you feel like you're sliding forward, so there is no stability at all. It also makes clunking noises.

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the sliding forward and noise issues. We believe our customer support team can assist with this if you are interested. Please do not hesitate to reach out if you ever need further support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Feb 7, 2025
Yogi
1 out of 5 stars review

Do not buy!

The chair is very uncomfortable. Not bad if you are sitting without leaning against the chair back, If you do lean back, the lumbar support collapses and you slide forward off the seat. This is very bad for someone with lumbar issues. I cannot recommend this chair.

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing. Please do not hesitate to contact us at serviceescalations@trueinnovations.com with pictures of your chair so that we can further assist you with this issue.