Customer reviews for La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support

Customer reviews for La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support for

La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support

Back to item details

4.4 out of 5 stars

stars696 ratings315 reviews

Write a review

Member photos

+28 images

Sort by |

Showing 101-110 of 315 reviews

Dec 15, 2024

Information on a chair

1 out of 5 stars review

Verified Purchase

Chair

Its not that great

Helpful?

reply from True Customer Service

Thank you for your feedback. We’re sorry to hear the chair hasn’t fully met your expectations. If there’s anything specific we can assist with to improve your experience, please don’t hesitate to reach out to us at 800-379-9773 or service@trueinnovations.com. We’re here to help!

Sep 17, 2024

1 out of 5 stars review

Chair Adjustments Do Not Work Well

Chair will not adjust down properly. at lowest adjustment, chair will barely allow knees to get under desk. It will adjust plenty in height but will not sufficiently adjust low enoufh to get under desk Reclining adjustment does not work, chair will barely recline.

Helpful?

reply from True Customer Service

Thank you for sharing your experience. We are sorry to hear that your chair is having problems. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so that we can determine the best replacement parts to get your chair in great condition.

Feb 9, 2025

WhatYear

1 out of 5 stars review

Lower quality and smaller than in the past.

I had a big and tall La-Z-Boy that I bought from Sam's That I have used for ~12 years. Like all the other pictures the "leather" came off in a number of regions. I even had a front seam rip and all the front cushioning slowly broke away over the years. All the front padding finally fell of a couple months ago. I thought I was buying the same thing again. This chare is substantially smaller and of lower quality. It has an odd lumbar support feature that retracts lumbar support when you lean back. This feature is incredibly uncomfortable. My old one missing several inches at the front is more comfortable. I usually trust products from Sam's part of why I get a membership is that I know they have a limited selection but they have company buyers that get the best product for the best price for customers. That is what they sell. This new version of Sam's La-Z-Boy Big & Tall chair really misses the mark.

Helpful?

reply from True Customer Service

Thank you for sharing your detailed feedback. We're truly sorry to hear that this chair didn't meet your expectations, especially after your positive experience with the previous one. We understand how important comfort and quality are, especially when it comes to long-term use. We also recognize that the lumbar support feature isn't ideal for everyone, and we sincerely apologize for the discomfort it caused.Your input is valuable to us, and we’ll pass it along to the team for consideration in future product offerings. If you ever need support for your purchase, please do not hesitate to reach out to us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Nov 21, 2025

JULIA

5 out of 5 stars review

So far it's great!

I've only had this chair for a few days but so far it's great. I was looking for a chair that I could sit in comfortably all day and this one works. I'll use it mostly for gaming. It's especially comfortable when leaning back. I'm only 5'4" so will need to put a small stool in front of it to lean back much. It isn't quite as big as I thought it would be but it works for me.

Helpful?

reply from True Customer Service

Thank you for taking the time to give us your thoughts. We value your opinion and are very glad that you found a chair that has exactly what you were looking for from working to gaming. Please do not hesitate to reach out for support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Feb 7, 2025

Yogi

1 out of 5 stars review

Do not buy!

The chair is very uncomfortable. Not bad if you are sitting without leaning against the chair back, If you do lean back, the lumbar support collapses and you slide forward off the seat. This is very bad for someone with lumbar issues. I cannot recommend this chair.

Helpful?

reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing. Please do not hesitate to contact us at serviceescalations@trueinnovations.com with pictures of your chair so that we can further assist you with this issue.

Nov 26, 2025

SHELLI

2 out of 5 stars review

Never again Lazy-Boy

Short seated. Bothers your legs. Height adjustment is difficult. The lumber feels as if you have a soccer ball behind you. does this have an adjustment? The chair is much smaller than the other previous versions. The seat is so short, a big butt would not fit in this chair. I threw away the box prematurely and paid to have it assembled. I'm therefore stuck with it. Never again Lazy-boy.

Helpful?

reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problems you are describing. We are very sorry to hear that this chair was not a good fit for what you were looking for and would like a chance to assist if you are interested. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Feb 25, 2025

Mbe350

1 out of 5 stars review

Don't do it!!!

After spending 45 minutes assembling the chair, I am completely disappointed with the lack of comfort! The lumbar support is severely stiff and uncomfortable!!! And it makes a clunky sound when you recline ( should be a different word, because it only reclined a few inches). The entire chair feels small and the depth of the seat feels short, not much room if you could recline. Leaning backwards almost pushes you off the seat. I'm only 5'11" and 185lb. I can't imagine a larger person fitting on it. Really disappointed 😞 If the store had an assembled floor sample, I could have saved a great deal of time. Hope they'll take it back assembled... I am not keeping this!!

Helpful?

reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problems you are describing. We are very sorry to hear that your chair did not meet your expectations. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Dec 4, 2025

Nate

1 out of 5 stars review

Shipping delay and no instructions in box

I purchased this online for Black Friday. I just received yesterday a few days late. I'm on here now to print the instructions as none are included in box. Not off to a good start with shipping being delayed and now no instructions. Considering just returning instead

Helpful?

reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing. just to clarify, sometimes the instructions get taped under the seat cushion so if you haven't checked there that is a good place to start. Please do not hesitate to reach out as our customer support team can also provide that information if it is still needed. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Nov 21, 2025

ROSAMARIA

3 out of 5 stars review

took a while to assemble it, the chair looks really nice and that's all it is, it just look nice. It says it's for tall/big person but the seat cushion is too small, maybe for a child it would be perfect. I agree with the other reviewer, they should have one already assembled on display for customers to try it. would like to return it but the box that it came in with is already tossed away. what a waste of time going through putting it together. I am going to contact customer service and see if I can still return it.

Helpful?

reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the size of the chair. We are sorry to hear that this chair was not a good fit for you. Please do not hesitate to reach out if you ever need additional support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Aug 12, 2024

Tad

5 out of 5 stars review

Verified Purchase

Great Chair

The most comfortable chair I have ever set in

Helpful?

reply from True Customer Service

Thank you for sharing your positive experience with our office chair. We are thrilled to hear that it has met your expectations in terms of comfort and quality. Your review means a lot to us, and we look forward to providing you with excellent service in the future. Please contact us at 800-379-9773 or service@trueinnovations.com if you need assistance with your chair.