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Customer reviews for La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support for
La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support
4.4 out of 5 stars
stars
842 ratings374 reviews
  1. 5 stars71% (601)
  2. 4 stars15% (129)
  3. 3 stars4% (35)
  4. 2 stars3% (29)
  5. 1 star6% (48)

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Showing 101-110 of 374 reviews
Mar 23, 2026
Karla F
4 out of 5 stars review

Difficulty with assembly

Assembly was difficult and required physical strength to get the arm rests connected to the back of the chair and connecting the back and the bottom of the chair together. You will definitely need another person to help you assemble this chair. Other than that, great final product.

Review from Living Style Group
Helpful?4DOOYTVHLELZ13576172096
Feb 25, 2025
Mbe350
1 out of 5 stars review

Don't do it!!!

After spending 45 minutes assembling the chair, I am completely disappointed with the lack of comfort! The lumbar support is severely stiff and uncomfortable!!! And it makes a clunky sound when you recline ( should be a different word, because it only reclined a few inches). The entire chair feels small and the depth of the seat feels short, not much room if you could recline. Leaning backwards almost pushes you off the seat. I'm only 5'11" and 185lb. I can't imagine a larger person fitting on it. Really disappointed 😞 If the store had an assembled floor sample, I could have saved a great deal of time. Hope they'll take it back assembled... I am not keeping this!!

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problems you are describing. We are very sorry to hear that your chair did not meet your expectations. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Nov 28, 2023
gladiola flower
4 out of 5 stars review

Verified Purchase

La-Z-Boy office chair

comfortable to sit in, easy to raise or lower

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for sharing your positive experience with our office chair. We are thrilled to hear that it has met your expectations in terms of comfort and quality. Please let us know if you need assistance in the future at service@trueinnovations.com or 800-379-9773.

Sep 28, 2024
Mark Kalena
2 out of 5 stars review

Verified Purchase

Office chair

Uncomfortable. Not like my first one at all!

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for sharing your feedback regarding our office chair. We apologize that it did not meet your expectations in terms of comfort. At our company, we offer a wide range of chairs with varying features and designs to suit different preferences and needs. We would be happy to recommend some options that may better suit your needs. Please feel free to contact our customer service team at 800-379-9773 or service@trueinnovations.com for further assistance.

Aug 5, 2025
Robert
3 out of 5 stars review

Verified Purchase

REFUND

RETURNED CHAIR ON JULY 18TH AND STILL NOT RECEIVED REFUND

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing. This would actually be addressed by the retailer directly. Please call (800) 749-5367 and they should be able to address this issue for you. Please do not hesitate to reach out if you ever need support regarding parts and warranty. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Dec 5, 2024
CG
5 out of 5 stars review

Verified Purchase

Very comfortable

Wish it came in black but super comfortable

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for your review! We're thrilled to hear you find the chair super comfortable. We appreciate your feedback about the color and understand how important options are when choosing the right chair. If you have any questions or need assistance, feel free to reach out to our customer service team at 800-379-9773 or service@trueinnovations.com. We're here to help!

Mar 8, 2025
Church breakfast
4 out of 5 stars review

Verified Purchase

Good value

Little hard on assembly but seems to be decent chair

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for taking the time to provide a product review about your experience. Our customers' comments and feedback on our products are very important to us, and we’re happy to hear that you like the chair overall despite a bit of assembly trouble. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Aug 16, 2024
Reddy
1 out of 5 stars review

Verified Purchase

Disappointed

Not deep enough. Cant sit for longer periods for office work

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for sharing your feedback regarding our office chair. We apologize that it did not meet your expectations. At our company, we offer a wide range of chairs with varying features and designs to suit different preferences and needs. We would be happy to recommend some options that may better suit your needs. Please feel free to contact our customer service team at 800-379-9773 or service@trueinnovations.com for further assistance.

Jun 19, 2025
JDA
4 out of 5 stars review

Verified Purchase

Great desk chair

Excellent chair. Automatic bolster for you back is a bit stiff.

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re happy to hear that you enjoy your chair and are sorry hear about the back being a bit stiff for you. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Dec 3, 2023
Carlos Muñiz
5 out of 5 stars review

Verified Purchase

Best investment

Love it!!! Super comfort and you can relax all day long

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Helo Carlos, we greatly appreciate your positive feedback regarding La-Z-Boy Westley office chair. It's wonderful to hear that the chair has met your expectations. We take pride in providing our customers with top-quality products and are delighted to have been able to contribute to your comfort. Please do not hesitate to contact us at service@trueinnovations.com or call (800) 379-9773 if you need assistance with your chair.