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Customer reviews for La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support for
La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support
4.4 out of 5 stars
stars
842 ratings374 reviews
  1. 5 stars71% (601)
  2. 4 stars15% (129)
  3. 3 stars4% (35)
  4. 2 stars3% (29)
  5. 1 star6% (48)

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Showing 71-80 of 374 reviews
Apr 21, 2026
Gigi
2 out of 5 stars review

There is better for cheaper

This chair is not high enough like other executive chairs, so you can rest your head as you would expect. Also, the seat portion does not extend under the thighs like other brands, and the "leather" is very slippery causing for a very uncomfortable session. It feels like i had to keep opposite pressure so I dont slip off which added strain. A chair like this should feel luxurious, and not make me feel like I have to keep balanced.

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for taking the time to give us your thoughts. We value your opinion and are reviewing your suggestions. We are sorry to hear this chair did not meet your expectations. If you need additional service, please do not hesitate to reach out for support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Apr 2, 2026
John C
4 out of 5 stars review

Worth the Effort

Love the chair. Very comfortable and roomy. But, be aware, assembling the arms to the back and seat is not for the weak of spirit. You will be challenged as it is awkward and physically challenging. Two tips: 1 leave all bolts started but very loose until they are ALL in; 2 connect the lumbar flange to the seat base BEFORE booting the base to the seat bottom. All that being said, THE JUICE IS WORTH THE SQUEEZE. I am enjoying the fruit of my labor.

Review from Living Style Group
Helpful?4DOOYTVHLELZ13576172096
May 10, 2026
Tyler K
5 out of 5 stars review

Like a dream

After many years of using a basic office chair in my home office where I work from home, I finally decided to splurge on this chair. I don’t know why I waited so long trying to use the old chair, because it was the root of many of my back pain issues. What an upgrade! I love it. Beautiful and comfortable. Perfection.

Review from Living Style Group
Helpful?4DOOYTVHLELZ13576172096
Sep 9, 2025
Sftrumpet
5 out of 5 stars review

Verified Purchase

Upgrade to the Max

Love it

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for your feedback. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. We are so delighted to hear that you love the chair so much and feel like it has been a great upgrade from your last chair. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Aug 16, 2025
Ctennant
5 out of 5 stars review

Verified Purchase

Love this chair

Super comfy

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for your feedback. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. it is so amazing to hear that this chair exceeded your expectations in comfort and design. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jun 1, 2026
Matt H
5 out of 5 stars review

New chair

Last chair from La-Z-Boy lasted a long time and this new one feels good. Still adjusting to the newness of it but looking forward to another comfy and supporting chair.

Review from Living Style Group
Helpful?4DOOYTVHLELZ13576172096
Jun 3, 2026
Jay
1 out of 5 stars review

Buyer Beware!

DO NOT BUY! Within 2 months, you either lean one way or the other, back is ripping out. If you sit in the center is extremely uncomfortable and no lumbar support to speak of.

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the comfort and leaning of your chair. We are sorry to hear about the condition of your item and would be happy to assist if you are interested. Please do not hesitate to reach out for further support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jun 2, 2026
Larry O
5 out of 5 stars review

Big boy loves La-z-boy

I bought this office chair for my home office in Florida last year and I just had to buy the same chair for my home office in South Carolina. Now they match our La-z-boy recliners in both places. You can't go wrong choosing La-z-boy!

Review from Living Style Group
Helpful?4DOOYTVHLELZ13576172096
May 29, 2026
Christopher G
4 out of 5 stars review

Improvement from my high end gaming chair

I work from home and purchased a nice gaming chair. It was not meant for sitting 8 hours a day. This is a huge improvement. Better cushioning and lumbar support.

Review from Living Style Group
Helpful?4DOOYTVHLELZ13576172096
Sep 17, 2024
Ed
1 out of 5 stars review

Chair Adjustments Do Not Work Well

Chair will not adjust down properly. at lowest adjustment, chair will barely allow knees to get under desk. It will adjust plenty in height but will not sufficiently adjust low enoufh to get under desk Reclining adjustment does not work, chair will barely recline.

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for sharing your experience. We are sorry to hear that your chair is having problems. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so that we can determine the best replacement parts to get your chair in great condition.