Customer reviews for La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support

Customer reviews for La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support for

La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support

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4.4 out of 5 stars

stars696 ratings315 reviews

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Showing 51-60 of 315 reviews

Apr 30, 2026

Holly

2 out of 5 stars review

Not a Big and Tall Chair

We just purchased the La-Z-Boy in Gray Beige. It was a replacement from the previous Big %26 Tall version also purchased from Sam's 10 years ago. This chair is substantially smaller in seat depth and back seat height for my 6'4" husband. Really disappointing, and should not be advertised as a big and tall chair, it is not.

Helpful?

reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the dimensions of the chair compared to your previous model. We are sorry to hear it did not meet your husband's expectations. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jun 7, 2025

john

5 out of 5 stars review

Verified Purchase

As advertised

Easy to assemble. Comfortable for large person

Helpful?

reply from True Customer Service

Thank you for taking the time to provide a product review for your chair. Our customers' comments and feedback on our products are very important to us, and we’re happy to hear that it was easy to assemble and very comfortable. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jul 10, 2025

Rubi

5 out of 5 stars review

Verified Purchase

MEETS EXPECTATIONS

Very comfortable chair! I'm very happy with it!

Helpful?

reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are so glad that your chair met your expectations regarding comfort and support. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Aug 5, 2025

Bob

5 out of 5 stars review

Verified Purchase

Office chair

Good chair @ a fair price.

Helpful?

reply from True Customer Service

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re happy to hear that you really love the chair and were able to get it for a price you agree with. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Aug 1, 2025

Mark

5 out of 5 stars review

Verified Purchase

Comfy chair.

A comfortable office chair. Lumbar works well. Looks good. Like brown color

Helpful?

reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are so happy to hear how much you enjoy the comfort, support, and lumbar feature. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jan 9, 2026

b1birdie

4 out of 5 stars review

Verified Purchase

It's ok

Helpful?

reply from True Customer Service

Thank you for taking the time to give us your thoughts. We value your opinion and would love to hear more about any suggestions you have to improve the quality of this chair. If you ever need additional service, please do not hesitate to reach out for support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Dec 7, 2025

JIm

5 out of 5 stars review

Verified Purchase

La-Boy

Love it

Helpful?

reply from True Customer Service

Thank you for your feedback. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. We are delighted to hear that you really love and enjoy your chair. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Apr 2, 2026

John C

4 out of 5 stars review

Worth the Effort

Love the chair. Very comfortable and roomy. But, be aware, assembling the arms to the back and seat is not for the weak of spirit. You will be challenged as it is awkward and physically challenging. Two tips: 1 leave all bolts started but very loose until they are ALL in; 2 connect the lumbar flange to the seat base BEFORE booting the base to the seat bottom. All that being said, THE JUICE IS WORTH THE SQUEEZE. I am enjoying the fruit of my labor.

Review from Living Style Group

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Mar 29, 2026

Douglas S

5 out of 5 stars review

Comfortable Office Chair

La Z Boy quality is evident in this office chair. It has a great lumbar support and soft leather cushioning. I assembled it myself straight from the box. The instructions were very clear and easy to follow. When they say not to tighten the arms all the way until all of the pieces are attached, they mean it. With a 10 year warranty, I have peace of mind that this chair is durable. Overall, happy with this purchase so far.

Review from Living Style Group

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Mar 23, 2026

Karla F

4 out of 5 stars review

Difficulty with assembly

Assembly was difficult and required physical strength to get the arm rests connected to the back of the chair and connecting the back and the bottom of the chair together. You will definitely need another person to help you assemble this chair. Other than that, great final product.

Review from Living Style Group

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