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Customer reviews for La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support for
La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support
4.5 out of 5 stars
stars
1,121 ratings498 reviews
  1. 5 stars73% (816)
  2. 4 stars16% (183)
  3. 3 stars4% (41)
  4. 2 stars3% (33)
  5. 1 star4% (48)

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Showing 51-60 of 498 reviews
Sep 17, 2024
Reviewer name: Ed
1 out of 5 stars
1 out of 5 stars review

Chair Adjustments Do Not Work Well

Chair will not adjust down properly. at lowest adjustment, chair will barely allow knees to get under desk. It will adjust plenty in height but will not sufficiently adjust low enoufh to get under desk Reclining adjustment does not work, chair will barely recline.

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for sharing your experience. We are sorry to hear that your chair is having problems. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so that we can determine the best replacement parts to get your chair in great condition.

Feb 7, 2025
Reviewer name: Yogi
1 out of 5 stars
1 out of 5 stars review

Do not buy!

The chair is very uncomfortable. Not bad if you are sitting without leaning against the chair back, If you do lean back, the lumbar support collapses and you slide forward off the seat. This is very bad for someone with lumbar issues. I cannot recommend this chair.

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing. Please do not hesitate to contact us at serviceescalations@trueinnovations.com with pictures of your chair so that we can further assist you with this issue.

May 2, 2026
Reviewer name: Lisa T
5 out of 5 stars
5 out of 5 stars review

Just Love It!

Just bought the Lay-Z-Boy Active Lumbar, High Back Ergonomic Chair # 52069- BRN at Sam’s Club, really great price! I had a pretty old desk chair and was having a lot of lower back issues and this chair has really provided the support I need to be at my desk all day every day. Also, this chair really takes my home office to the next level with the aesthetics of the chair. Just Love It! Fabulous find all around, thank you Lay-Z-Boy!

Review from Living Style Group
Helpful?4DOOYTVHLELZ13576172096
May 13, 2026
Reviewer name: Michael
2 out of 5 stars
2 out of 5 stars review

Poor design chair

vert poor design back only stays on by the arms . Just a very poor design.J wo would n pOOR DESIGN BACK IS ONLY ANCHORED by arms? chair is made very poor / I would not recommend this chair. THIS CHAIR IS A VERY POOR DESISIGcchair\\\\\\\\\\\\\\\\\\\\\

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the design of the chair. We are sorry to hear that this chair did not meet your expectations. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Mar 23, 2026
Reviewer name: Karla F
4 out of 5 stars
4 out of 5 stars review

Difficulty with assembly

Assembly was difficult and required physical strength to get the arm rests connected to the back of the chair and connecting the back and the bottom of the chair together. You will definitely need another person to help you assemble this chair. Other than that, great final product.

Review from Living Style Group
Helpful?4DOOYTVHLELZ13576172096
Feb 13, 2026
Reviewer name: John M
5 out of 5 stars
5 out of 5 stars review

Great for my back

Having had two lower back surgery, it's hard sometimes finding a chair that is comfortable and affordable. This one has impressed me very quickly. A rocking motion causes the active lumbar support to feel like you're getting a lower back massage. This chair is very comfortable and comes at a very reasonable price for what you get.

Review from Living Style Group
Helpful?4DOOYTVHLELZ13576172096
May 6, 2026
Reviewer name: Robin L
5 out of 5 stars
5 out of 5 stars review

Love my La-Z-Boy desk chair

I bought the chair for its comfort. The minute I sat down on it, I was sold. And l have not been disappointed. I have sat in a lot of different desk chairs in my life and this is the best one, by far. Thank you, La-Z-Boy for my comfortable desk chair.

Review from Living Style Group
Helpful?4DOOYTVHLELZ13576172096
Jan 2, 2024
Reviewer name: bearsfan64
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Actually, big and tall chair

I have looked at a lot of different chairs. Many say they are for big and tall but are not really. This one is. I was visiting my daughter and able to actually sit in it. What a comfortable chair. Our Sam's did not have this on display or even available in the store, so I was glad to actually be able to sit on it and try it out. This is the problem with only being able to order online. Assembly was a breeze. Chair is very comfortable and would recommend this to any big and tall folks.

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for sharing your positive experience with our office chair. We are thrilled to hear that it has met your expectations in terms of comfort and quality. Your review means a lot to us, and we look forward to providing you with excellent service in the future. Please contact us at 800-379-9773 or service@trueinnovations.com if you need assistance with your chair.

Feb 5, 2026
Reviewer name: Marcos G
5 out of 5 stars
5 out of 5 stars review

La-Z-Boy Office Chair Review

This La-Z-Boy office chair is hands-down one of the best investments I've made for my workspace. The comfort is next-level — supportive without being stiff, plush without feeling bulky. You can really tell it's built with long hours in mind. The lumbar support is excellent, the cushioning holds its shape, and the chair feels solid and well-constructed. Whether I'm working all day, on calls, or sitting for extended periods, it keeps me comfortable and properly supported without fatigue. Assembly was straightforward, adjustments are smooth, and the overall design looks professional and clean. It's the perfect balance of comfort, durability, and style. If you want a chair that actually supports you through a full workday and still feels great years down the line, La-Z-Boy delivers. Highly recommend.

Review from Living Style Group
Helpful?4DOOYTVHLELZ13576172096
Sep 23, 2024
Reviewer name: Kumar
1 out of 5 stars
1 out of 5 stars review

Very disaapointed

I'm giving 1 start because of 2 reasons 1. There were no assembly instruction in the box, so I had to assemble it finding random instructions from google 2. Within 3 weeks of buying the chair, it started malfunctioning. Its height adjustment is failing. I raise its height, but then it falls automatically when I sit on it next time I thought Lazboy to be a very good brand, but totally disappointed.

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for reaching out regarding your office chair. We are sorry to hear that your gas lift isn’t working properly and there was no instructions in the box. Please contact our customer service team at 800-379-9773 or email us at service@trueinnovations.com so that we can place an order for a replacement to be sent to you. We look forward to getting your chair in great condition.