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Customer reviews for La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support for
La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support
4.4 out of 5 stars
stars
842 ratings374 reviews
  1. 5 stars71% (601)
  2. 4 stars15% (129)
  3. 3 stars4% (35)
  4. 2 stars3% (29)
  5. 1 star6% (48)

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Showing 351-360 of 374 reviews
Apr 18, 2026
ALICE
5 out of 5 stars review

best investment ever

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re very pleased to hear that you feel like this was a great investment for your future comfort. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Apr 7, 2026
Belladonna L
5 out of 5 stars review

Easy to assemble

Lazyboy office chair .

Review from Living Style Group
Helpful?4DOOYTVHLELZ13576172096
Apr 14, 2026
George dustin D
4 out of 5 stars review

It's a really comfortable chair

I loved it

Review from Living Style Group
Helpful?4DOOYTVHLELZ13576172096
Nov 30, 2025
Timothy
1 out of 5 stars review

Lazyboy Westley big tall executive office chair

I was really wanting the black and you were out. the warehouse needs to have more in stock this time of year

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for taking the time to give us your thoughts. We value your opinion and are reviewing your issue. We are sorry to hear that the color you wanted was not in stock. If you need any service on the chair, please do not hesitate to reach out for support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Feb 15, 2024
Sadbuyer
2 out of 5 stars review

Bonded leather doesn’t last

Comfortable chair for daily use, but the bonded leather has started to crack on the inside of the armrests on both sides and the seat has started to peel right at the seam. At this price and for this brand I really expected it to last more than a year.

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for sharing your feedback of La-Z-Boy Westley Office Chair. We are sorry to hear that your chair has not held up as expected. Please contact our customer service department at 800-379-9773 or service@trueinnovations.com so that we can discuss replacement parts. We look forward to getting your chair in great condition.

May 18, 2024
Barb Lazy Review
4 out of 5 stars review

Bought this Lazy Boy Office chair today 5/18/24 Sam's Ocala. Pretty Easy to assemble. They didn't have one on display. Looked at higher cost models by Serta at Office Depot: Thoughts: The Base is Firm on day 1. The Back is firm with support noticed in the Lumbar area. My thoughts are I think the higher end Serta felt softer, but am I willing to load this up and return it, not sure at the moment. Do I wanna assemble another chair?

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for taking the time to share your experience. We are sorry to hear that you are undecided between different models. We do hope that you find a chair that is a perfect fit for you. Please feel free to reach out to our customer service team at 800-379-9773 or service@trueinnovations.com if we can be of assistance to you.

Dec 10, 2024
Kama
1 out of 5 stars review

Poor Quality Purchase

Purchased this chair 2 years ago, waited for previous one to totally give out. Put this one into use 14 months ago. The upholstery is in great condition, however the hydraulics are shot and the seat is no longer attached to the base completely so you tip forward and fall out of the seat. Cannot find the purchase receipt to prove the exact date of purchase, but felt given the brand and the weight limit of 350 lbs it would be durable. No way would this chair come close to lasting 10 years. BTW previous was from Brylane Home and lasted over 8 years.

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for sharing your experience. We are sorry to hear that your chair is having problems. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so that we can determine the best replacement parts to get your chair in great condition.

Jan 2, 2025
Pit Girl
3 out of 5 stars review

Harder to put together than it should have been

After seeing and sitting in this chair at my local Sam’s Club, I bought it for my home office. It shipped quickly and all parts were clearly labeled. It’s a nice looking, comfortable chair, but my husband and I had problems with assembly. We read the instructions, but one of the holes in the left arm was not cleanly drilled through so the screw that was meant to pass through the chair arm and go into the side of the chair back would not pass all the way through. I shined a light into the hole and there was a big chunk of metal inside the hole sticking out and stopping the screw from going through. I could have called Customer Service and had them send me a replacement left arm, but my next door neighbor is pretty handy. He had a file attachment for his power drill and was able to smooth the inside of the hole. This should not have been necessary with a new $200 chair. I thought that was the end of it, but the holes in the chair arms were difficult to line up with the chair back. My husband and neighbor had to work together and press hard on both arms to get them lined up and attached. We did not have the arms mixed up. They’re labeled and the look and finish of the side that faces in and the side that faces out is different so it’s easy to tell which way they attach. The chair looks good and rolls and adjusts well. Not sure how it’ll hold up over time.

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for sharing your experience with us. We're glad to hear that you like the look and functionality of the chair, but we apologize for the assembly difficulties you've encountered.We’d love to further assist and ensure your chair is in the best condition possible. Please don’t hesitate to reach out to our customer service team at 800-379-9773 or service@trueinnovations.com for any further concerns and please reference your posted review.Thank you again for your feedback!

Feb 20, 2024
Leann
5 out of 5 stars review

Wonderful Chair

This chair is wonderful!! It's very comfortable. The lumbar support hits perfectly. The wheels glide so smooth even on a tile floor. It is very well made. It was very easy to put together. The overall look of the chair is beautiful. I'm very glad I purchased this chair.

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for sharing your positive experience with our office chair. We are thrilled to hear that it has met your expectations in terms of comfort and quality. Your review means a lot to us, and we look forward to providing you with excellent service in the future. Please contact us at 800-379-9773 or service@trueinnovations.com if you need assistance with your chair.

Sep 12, 2024
Jane
2 out of 5 stars review

False advertisement - NOT Big and Tall

I look at dimensions as my husband is 6'5" /270. He works from home, so seat depth and height are important. The dimensions on line are not the dimensions on the box. Unfortunately, I didn't see that before opening and assembly. My husband noticed right away. I called Sam's, and they could not give me an answer. Took it back talked to the manager and she said she'd look into it. So it's false advertisement.

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for sharing your feedback regarding our office chair. We apologize that it did not meet your expectations. At our company, we offer a wide range of chairs with varying features and designs to suit different preferences and needs. We would be happy to recommend some options that may better suit your needs. Please feel free to contact our customer service team at 800-379-9773 or service@trueinnovations.com for further assistance.