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Customer reviews for La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support for
La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support
4.4 out of 5 stars
stars
842 ratings374 reviews
  1. 5 stars71% (601)
  2. 4 stars15% (129)
  3. 3 stars4% (35)
  4. 2 stars3% (29)
  5. 1 star6% (48)

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Showing 361-370 of 374 reviews
Nov 21, 2025
Scaredycat
5 out of 5 stars review

Great Chair

Very comfortable, and great price.

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for your feedback. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. We are thrilled to hear that this chair is a great addition to your home office Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Mar 6, 2026
Dennis D
5 out of 5 stars review

Office chair

Good fit

Review from Living Style Group
Helpful?4DOOYTVHLELZ13576172096
Dec 29, 2024
Bob812many
1 out of 5 stars review

Disappointed

Not a big n tall, not wide, seat is overpadded for 350lbs but felt like it was pushing my narrow az 230lbs out of it. Not a comfortable chair for the money.

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for sharing your feedback. We're sorry to hear the chair didn't meet your expectations regarding comfort and size. We understand how important it is for a chair to suit individual needs, especially for a Big & Tall model. If you'd like to explore options or share more about your experience, please don’t hesitate to contact our customer service team at 800-379-9773 or service@trueinnovations.com.

Jan 1, 2025
billct24
1 out of 5 stars review

Not as Described

My wife bought me this chair to replace my current Lazy Boy. This chair is not a "big and tall" chair. It us several inches shorter, narrower, and a shorter seat depth. Really feel ripped off by Lazy Boy on this one. Going to try and return it.

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for sharing your feedback. We’re sorry to hear that the chair didn’t meet your expectations in terms of size. If there’s anything we can assist with, please contact our customer service team at 800-379-9773 or service@trueinnovations.com. We’d be happy to help in any way we can.

Dec 31, 2024
Craig
1 out of 5 stars review

Not the LA Z ABOY I grew up with

Bought this chair about 18 months ago. It broke at the point where the arm bolts to the seat. Looks like others have had the same issue. I weigh 243 so I'm well under the max for this thing. VERY disappointed

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

We’re truly sorry to hear about the issue you’ve experienced with your chair. We understand your disappointment, especially after such a short period of use. We strive for the highest quality and your feedback is invaluable in helping us improve.Please reach out to our customer service team at 800-379-9773 or service@trueinnovations.com. When you do, please be sure to reference your posted review so we can assist you further with this issue. We are committed to finding a solution for you.Thank you for bringing this to our attention, and we hope to resolve it to your satisfaction.

Jan 20, 2025
tds
1 out of 5 stars review

garbage

bought this this past weekend. husband went to put it together and it started falling apart! very expensive cheap made chair!! DO NOT waste your time or money on this chair

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for sharing your experience. We are sorry to hear that your chair is having problems. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so that we can further assist you!

Dec 24, 2024
ph2010
2 out of 5 stars review

Not Big and Tall

Just bought this chair for my husband for Christmas-- NOT Big and Tall. The description shows a seat depth of over 22 inches-- it is not. The description does not match the chair. VERY DISAPPOINTED

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

We’re sorry to hear the chair did not meet your expectations and understand how disappointing it can be when a product doesn’t match its description. We appreciate you bringing this to our attention and would like to address your concerns. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so we can assist you further.

Jan 6, 2025
ArrozconPollo
5 out of 5 stars review

Great chair

Very comfortable and well made.

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for sharing your feedback! We're thrilled to hear that you find the chair both comfortable and well-made. If you have any questions or need assistance in the future, feel free to reach out to our customer service team at 800-379-9773 or service@trueinnovations.com. We appreciate your support!

Aug 10, 2024
car253
1 out of 5 stars review

Under the chair gave out

Lumbar underneath the chair gave out.

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for sharing your experience. We are sorry to hear that your chair is having problems. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so that we can determine the best replacement parts to get your chair in great condition.

Jul 11, 2025
anonymous
5 out of 5 stars review

super chair

just buy it really great chair

Helpful?4DOOYTVHLELZ13576172096