Thank you for your feedback on La-Z-Boy Westley Office Chair. We do recommend retightening the bolts occasionally, but if they are coming loose regularly- there may be an issue. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so that we can determine if you need replacement hardware.

We’re sorry to hear about the issue with the spring assembly. That’s definitely not the experience we want for our customers. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com, and we’ll be happy to assist you with a replacement part or any other solution. We appreciate your feedback and look forward to resolving this for you.

Thank you for taking the time to leave a review. We appreciate your purchase and love the feedback because we are always looking to improve our products based on what the customers want! Please let us know if you need assistance in the future at service@trueinnovations.com or 800-379-9773.

We are sorry to hear that your item arrived with no hardware. Please contact our customer service department to have a hardware pack sent to you. You can reach us at 800-379-9773 or service@trueinnovations.com.

Thank you for your positive review! We're thrilled to hear that the chair is a great fit for your office and provides the comfort and back support you were looking for. If you have any questions or need assistance in the future, feel free to contact us at 800-379-9773 or service@trueinnovations.com. We appreciate your feedback and hope you continue to enjoy your chair!

Thank you for your review, we really appreciate you taking the time to leave feedback. We are happy to hear that you like your chair and hope it will work well for you for a long time. Our customer service representatives can be reached at service@trueinnovations.com or 800-379-9773.

Thank you for your wonderful feedback! We're thrilled to hear that you're enjoying the comfort and design of your new chair. If you ever have any questions or need assistance, feel free to reach out to our customer service team at 800-379-9773 or service@trueinnovations.com. We're here to help!