Thank you for sharing your feedback! We’re glad to hear you love the chairs, but we’re sorry to learn about the issue with the seat angle. Your experience is important to us, and we’d like to help address this concern. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com. Be sure to reference your posted review so we can better assist you. We appreciate you taking the time to let us know!

Thank you for your feedback on La-Z-Boy Westley Office Chair. We do recommend retightening the bolts occasionally, but if they are coming loose regularly- there may be an issue. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so that we can determine if you need replacement hardware.

Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. If you require further assistance with your product, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.

We are sorry to hear that your item arrived with no hardware. Please contact our customer service department to have a hardware pack sent to you. You can reach us at 800-379-9773 or service@trueinnovations.com.

Thank you for taking the time to leave a review. We appreciate your purchase and love the feedback because we are always looking to improve our products based on what the customers want! Please let us know if you need assistance in the future at service@trueinnovations.com or 800-379-9773.

Thank you for taking the time to leave a review. We appreciate your purchase and love the feedback because we are always looking to improve our products based on what the customers want! Please let us know if you need assistance in the future at service@trueinnovations.com or 800-379-9773.

Thank you for your feedback on the Office Chair. We appreciate your honesty about the pros and cons of the chair. Please feel free to contact our customer service team at 800-379-9773 or service@trueinnovations.com if we can be of assistance in the future.

We’re sorry to hear about the issue with the spring assembly. That’s definitely not the experience we want for our customers. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com, and we’ll be happy to assist you with a replacement part or any other solution. We appreciate your feedback and look forward to resolving this for you.