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Customer reviews for La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support for
La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support
4.4 out of 5 stars
stars
844 ratings375 reviews
  1. 5 stars71% (603)
  2. 4 stars15% (129)
  3. 3 stars4% (35)
  4. 2 stars3% (29)
  5. 1 star6% (48)

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Showing 161-170 of 375 reviews
Feb 21, 2026
Scott C
5 out of 5 stars review

Active lumbar high back economic chair

Overall quality of the chair is excellent. The “comfort core” seat construction is very comfortable, and the active lumbar support is well positioned and provides superb comfort!l Thank you!

Review from Living Style Group
Helpful?4DOOYTVHLELZ13576172096
Feb 26, 2026
Joe M
5 out of 5 stars review

Nice quality and features

I’m going to trust the Lazboy name, but out of the package I’m impressed. Fits together nicely and I don’t have any issues with the design. Will definitely get daily use out of it.

Review from Living Style Group
Helpful?4DOOYTVHLELZ13576172096
Mar 13, 2026
James B
5 out of 5 stars review

Grea chair

Just had this chair for 2 days and I must say I love it. Comfortable, roomy, and great lumbar support for long durations if sitting/ working. I would recommend it to everyone looking for a quality chair.

Review from Living Style Group
Helpful?4DOOYTVHLELZ13576172096
Mar 16, 2026
Brian D
5 out of 5 stars review

Soothing comfort

I love this chair. I have been sitting an uncomfortable chairs for several years I have a bad back and this chair with the active lumbar support is exactly what the doctor ordered. And by the way I am the doctor.

Review from Living Style Group
Helpful?4DOOYTVHLELZ13576172096
Nov 21, 2025
JeffG
1 out of 5 stars review

No instructions on how to put it together

No instructions on how to put the chair together. Not one slip of paper, no book, no link to a website....nothing. I expect a lot more from Lazy-Boy

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the instructions. Please note that sometimes they are taped under the seat cushion or are with the hardware kit. If not in those places, we have a support team that can email them to you. Please do not hesitate to reach out. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Feb 16, 2026
Daniel H
4 out of 5 stars review

Doing review for warranty activation

To get your warranty you have to leave a review so not a fan of that but overall the chair is comfortable and not hard to put together. Did it by myself in under an hour. Would give 5 stars but I’ve only sat in it for not even an hour so 4 it is

Review from Living Style Group
Helpful?4DOOYTVHLELZ13576172096
Aug 14, 2025
Austin
2 out of 5 stars review

No longevity

Lasted about a year before falling apart. I wasn't particularly rough with this chair but the arms and base just kept loosening to the point of breaking. The uphostery ripped from even the lightest of drags. Very unfortunate. I don't feel comfortable returning something to Sam's that I have owned for an entire year so I guess I just have to deal with it.

Helpful?4DOOYTVHLELZ13576172096
Mar 3, 2024
Jerica
2 out of 5 stars review

Verified Purchase

Missing hardware

Didn’t have hardware in the box.

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

We are sorry to hear that your item arrived with no hardware. Please contact our customer service department to have a hardware pack sent to you. You can reach us at 800-379-9773 or service@trueinnovations.com.

Jul 23, 2026
Juan R
5 out of 5 stars review

Chair

Put it together today. So far so good. 6’1 and it’s perfect.

Review from Living Style Group
Helpful?4DOOYTVHLELZ13576172096
Jul 16, 2026
Amy C
5 out of 5 stars review

Exceptional

Yet another product that lives up to the outstanding La-Z-Boy reputation!

Review from Living Style Group
Helpful?4DOOYTVHLELZ13576172096