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Customer reviews for La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support for
La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support
4.4 out of 5 stars
stars696 ratings315 reviews
  1. 5 stars72% (502)
  2. 4 stars14% (97)
  3. 3 stars4% (26)
  4. 2 stars4% (26)
  5. 1 star6% (45)

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Showing 131-140 of 315 reviews
Mar 13, 2026
James B
5 out of 5 stars review

Grea chair

Just had this chair for 2 days and I must say I love it. Comfortable, roomy, and great lumbar support for long durations if sitting/ working. I would recommend it to everyone looking for a quality chair.

Review from Living Style Group
Helpful?4DOOYTVHLELZ13576172096
Feb 26, 2026
Joe M
5 out of 5 stars review

Nice quality and features

I'm going to trust the Lazboy name, but out of the package I'm impressed. Fits together nicely and I don't have any issues with the design. Will definitely get daily use out of it.

Review from Living Style Group
Helpful?4DOOYTVHLELZ13576172096
Feb 22, 2026
Michael s W
5 out of 5 stars review

Just Purchased

I have been trying new office chairs for over a year looking for the perfect chair. After sitting in the Lazy Boy it took about 30 seconds to decide this was the one. Will update later on when I have used it for a while

Review from Living Style Group
Helpful?4DOOYTVHLELZ13576172096
Mar 16, 2026
Brian D
5 out of 5 stars review

Soothing comfort

I love this chair. I have been sitting an uncomfortable chairs for several years I have a bad back and this chair with the active lumbar support is exactly what the doctor ordered. And by the way I am the doctor.

Review from Living Style Group
Helpful?4DOOYTVHLELZ13576172096
Feb 21, 2026
Scott C
5 out of 5 stars review

Active lumbar high back economic chair

Overall quality of the chair is excellent. The “comfort core” seat construction is very comfortable, and the active lumbar support is well positioned and provides superb comfort!l Thank you!

Review from Living Style Group
Helpful?4DOOYTVHLELZ13576172096
Jan 23, 2026
JUAN
1 out of 5 stars review

LazyBoy Active Lumbar High Back Ergonomic Chair

Don't buy this chair I've had mine 2 years I weigh 240lbs. The cushion and lumbar gave out, contact the company. The warranty for 10 years is for metal parts only. Chair cushion is 1 year. I Never buy LazyBoy product again.

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the lumbar support. We are very sorry to hear about the condition of your chair and the frustration you feel about the situation. Please do not hesitate to reach out for further support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Feb 16, 2026
Patti N
1 out of 5 stars review

Feed back

I bought two chairs to replaced the two chairs that I previously purchased that the leather cracked off of. Hopefully the new ones will perform better than the last two chairs Lazboy chairs I purchased.

Review from Living Style Group
Helpful?4DOOYTVHLELZ13576172096
Mar 6, 2026
JOHN
2 out of 5 stars review

Make sure it will be covered when

After a couple years it squeaks like crazy and the brown color wears off even though the fabric is still in good shape.. Material on the arms is cracking and wearing too.

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the noise and materials being worn out over time. We are a customer support team that can assist with the issues you have described if you are interested. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Mar 7, 2026
Kevin S
5 out of 5 stars review

So far so good.

I bought this as a replacement for my previous Lazboy chair that I had for 5 years. The base broke on me and I may have been able to get it replaced but really wanted a new one.

Review from Living Style Group
Helpful?4DOOYTVHLELZ13576172096
Feb 16, 2026
Daniel H
4 out of 5 stars review

Doing review for warranty activation

To get your warranty you have to leave a review so not a fan of that but overall the chair is comfortable and not hard to put together. Did it by myself in under an hour. Would give 5 stars but I've only sat in it for not even an hour so 4 it is

Review from Living Style Group
Helpful?4DOOYTVHLELZ13576172096