Customer reviews for Samsung 5.5 cu. ft. Top Load Washer with Auto Dispense System forMember photos









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Love my washer
[This review was collected as part of a promotion.] I really love that I can wash my extra large blankets, etc in the washer. It does a great job. My only problem with it is because I'm only 5'2” I have to use a pick up grabber to reach items in the very bottom of the washer.
Constantly unbalanced & will not lock
We’ve had this washer for 6 years and have had issues for the last year. The washing machine is constantly unbalanced and has wasted countless amounts of water, even for the smallest loads. We have tried all of the troubleshooting tips and nothing has worked. We have resorted to hang wringing clothes if we do not want to waste an entire day on ONE load of laundry. We tolerated this for an entire year until last week the lid no longer locks. To avoid further frustration with attempting costly repairs, time and energy- we’re pitching to the curb and purchasing a more reliable brand. Extremely disappointed in the longevity of such an expensive appliance.
Greetings, We understand your disappointment with your washer that is going unbalanced and with its broken lid. Let us help. The link below will help you balance the washer and ensure it completes a cycle. Learn more by checking the hyperlinks. In the event that the steps did not resolve your concern, please select "No" to move to the next steps. Samsung washing machine spins poorly. https://www.samsung.com/us/support/troubleshoot/TSG10003485/?msockid=250c3e7cdd5d672729db28c4dcd966cd If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1151756687) to help our team pull up your information when you message us. Thank you. -Ricardo
Amazing Washing Machine
[This review was collected as part of a promotion.] This washer is exactly what I needed—without even realizing it. Laundry is no longer a chore; it's become a simple, effortless experience. The washer eliminates all the guesswork: just add your laundry, select the appropriate setting, and walk away. It truly makes doing laundry easier and more enjoyable.
100% recomendado
[This review was collected as part of a promotion.] I've been using this Samsung washer for a few weeks and I'm really impressed. It's quiet, fast, and has plenty of washing options for different types of clothes. The water-saving feature works great and the drum is large enough for big loads. I also like the sleek design and the digital display, which is very easy to use. Clothes come out clean and fresh every time. Definitely a solid and efficient washer.
Great features!
[This review was collected as part of a promotion.] Wonderful machine! Love all the possibilities! I can do extra large loads which I love. The design is perfect for my needs and I love all the features it has, especially the technology that is has to do laundry from anywhere. The performance is also very impressive.
Large size, great features, comfort of top load
[This review was collected as part of a promotion.] High capacity, ideal for large loads, bed sheets, comforters. Hi-tech features. Best results when you don't mix clothes. Do laundry based on like clothes and select appropriate options. There are like 10 options. Looks beautiful and it's well designed.
Terrible performance
Worst washer we ever owned. Will never buy this type again. Constantly spins out of balance no matter how you adjust the close, takes an entire day to wash one load of close. In the spin only mode it constantly reverts back to rinse mode and will do this over and over wasting gallons of water. Give me my old washer back.
Hello there, We understand how concerning it must be to experience repeated balance and cycle issues with your washer, and we’re here to help you get it running properly again. For unbalanced errors, you may follow the steps outlined in the guide attached. Please locate the title "dc, Ub, U6, Ur, UE, 1 Ub, 1U6: Unbalanced Load Error"* for the complete steps. You may also click on the embedded links for additional support. Samsung washing machine information and error codes https://www.samsung.com/us/support/troubleshoot/TSG10000997/#washing-machine-displays-an-error-code Please follow the guide below for issues involving long cycle times. To move forward with the guide, you will have to click on "No" to the question “Did this resolve your concern?” You may also click on the embedded links for additional support. Samsung washing machine spins poorly http://www.samsung.com/us/support/troubleshoot/TSG10003485/ For the issue with the spin cycle changing to a rinse cycle, please check the user manual on page 39 under “05 Spin” for the guide on how to ensure the mode is set to spin cycle only. User manual https://downloadcenter.samsung.com/content/UM/202407/20240725163749475/OID64668_IB_WA7550C_EN.pdf Should you need further assistance, you may contact us through the following channels: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1151147159) to help our team pull up your information. Thank you. ^Camille
Delivery, horrible - machines, fine
So the machines themselves seem fine. This rating is about the delivery process. Sams uses some 3rd party to delivery and install. So I'm not sure what went wrong on who's end, but I'm not a satisfied customer. Everything went okay until the day of delivery. They ended up coming after the initial time window they gave me (so 4 hours of waiting for nothing). The machines were delivered and they had no record of a haul away for my old machines. Now these machines were offered at other big box stores but I chose to purchase them through sams because of the delivery policy they offered (delivery, haul away, and install including the required hardware all included). The delivery team also informed me that their team does not install anything. After some phone calls on their end they ended up hauling away my old units, and my new ones just sat in my garage. After calling sams back another team was scheduled to come back and perform the install. 2 days later they showed up only to not show up with any of the required hardware for the install(hoses and electiric cord). My family could not wait any longer for laundry, so I took a trip to the hardware store and got the hardware myself for just under $100. I brought the units into the laundry room and intalled them myself. Then after another call to sams to update them I was not offered any resolution/compensation for my part in doing other people's jobs. Sams needs to do better here on a few levels. Again we haven't even used the machines yet, but I was definitely not satisfied with the delivery/installation experience.
Hello BRETT,<br /><br />To better address your delivery and installation experience, please contact our Sam's Club customer service department at 1-800-749-5367.<br /><br />Phone Hours:<br /><br />Mon-Fri 8:00 am - 11:00 pm,<br />Sat 9:00 am - 9:00 pm,<br />Sun 12:00 pm - 7:00 pm<br /><br />They can either answer your question or transfer you to your local store to answer your specific concern.<br /><br />-Kimberly
Excellence By Design
[This review was collected as part of a promotion.] This wash machine is amazing. The capacity and design are stellar. Lots of great features,it performs wonderfully and you can tell the tech is too notch. It's rich looking, we love the ivory color with the black. Great job Samsung. Hope this one lasts 15yrs for us. I think we're going to buy the matching dryer this week to go with it
Extra large capacity
[This review was collected as part of a promotion.] So far washing machine has exceeded expectations has an extremely large capacity for laundry. We needed an extra large washer and This dishwasher does not disappoint. It has a slate design that is beautiful easy to read display. Even young adult children are impressed with a slate design and technology that it offers.