Hi there, Thank you for sharing your experience with the washer. When the washer is not spinning correctly, it could be because it is an unbalanced load within the drum or the load is lopsided, causing the issue. To resolve issues with your washer spinning issue, please follow the link and hyperlinks and watch the instructional video. If the problem persists after completing the recommended steps, click "NO, I NEED MORE HELP" for further assistance. Samsung washing machine spins poorly https://www.samsung.com/us/support/troubleshoot/TSG10003485/ The best laundry load size for your Samsung washing machine and dryer: https://www.samsung.com/us/support/answer/ANS00080262/ What to do when your washing machine doesn't spin https://www.youtube.com/watch?v=0D13Fhc07hQ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148623613) to help our team gather your information. Have a great day. ^Charles