Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for SAMSUNG 11.1.4 Channel Sound Bar with Wireless Subwoofer, Q-Symphony & Dolby ATMOS Audio for
SAMSUNG 11.1.4 Channel Sound Bar with Wireless Subwoofer, Q-Symphony & Dolby ATMOS Audio
4.6 out of 5 stars
stars
840 ratings840 reviews
  1. 5 stars79% (662)
  2. 4 stars12% (103)
  3. 3 stars3% (25)
  4. 2 stars1% (12)
  5. 1 star5% (38)

Member photos

  • +258 images
Sort by |
Showing 501-510 of 840 reviews
Apr 20, 2025
Reviewer name: DanDrywallMan
5 out of 5 stars
5 out of 5 stars review

Bricked but fixed

So mine was one of the ones that was" bricked". It took perseverance, patience and several phone calls with Samsung to get it fixed. Samsung support was easy to work with, they provided me with a prepaid shipping label and kept in touch with the repair progress. It took several weeks but I got it back repaired. Otherwise, its an awesome setup and sounds great with my S90 TV. As with any products, issues can happen, do your homework, keep your cool and usually the manf. will work with you.

Review from Samsung US
Helpful?0WSCS8GR8B8W13575772414
Apr 13, 2025
Reviewer name: JohnKH
5 out of 5 stars
5 out of 5 stars review

Amazing sound just like being in a theater

[This review was collected as part of a promotion.] I use my sound bar primarily watching movies and the sound is incredible. It's capable of getting much louder then what I can handle. The base is great and for me the thing I like best it has a feature that makes voices louder and more clear as people talk. Sometimes with all the background noise it's difficult to hear people talking but with this system it's very clear.

Review from Samsung US
Helpful?0WSCS8GR8B8W13575772414
Mar 29, 2025
Reviewer name: culioarkitekto
5 out of 5 stars
5 out of 5 stars review

Great Soundbar!

[This review was collected as part of a promotion.] The Samsung Q990D soundbar is nothing short of a home audio marvel. Its immersive 11.1.4 channel system delivers breathtaking sound quality that brings movies and music to life. The Dolby Atmos technology creates a three-dimensional audio experience, making every sound feel like it’s coming from all around you. The sleek design seamlessly integrates with any decor, while the wireless subwoofer adds deep, rich bass without clutter. Setup is a breeze, and the SmartThings app enhances usability with easy control options. Overall, the Q990D exceeds expectations, providing an unparalleled cinematic experience that transforms your living room into a personal theater. Highly recommended!

Review from Samsung US
Helpful?0WSCS8GR8B8W13575772414
Feb 5, 2025
Reviewer name: Michael
1 out of 5 stars
1 out of 5 stars review

One year after purchase and issues still remain!

First let me say the sound from this package is amazing. I paired this with a 98” tv for an impressive media room. The issue I have is in order for q-symphony to work between the tv and sound bar I literally have to reset the sound bar EVERY SINGLE TIME. Samsung sent a tech out and he changed some setting in the menus that only they have access to but it didn’t fix the issue. They next replaced the entire sound bar system but the problem remains….A YEAR LATER…. and now they fail to respond.

Review from Samsung US
Helpful?0WSCS8GR8B8W13575772414
reply from Samsung Solutions

Hi Michael, Thank you for sharing your review of Samsung’s HW-Q990D Soundbar. We’re sorry your experience didn’t match your expectations. Your feedback is very important to us as we continuously strive for best-in-class product and service. When the Soundbar is connected “Q-Symphony” menu appears on the TV Settings → All Settings → Sound → Sound Output. First, try doing a soft reset, unplug the soundbar from the outlet for roughly 30 seconds and then plug it back in. Next, update the firmware on your soundbar. The easiest way to accomplish this would be to download the SmartThings app and connect your Soundbar to Wi-Fi. This will allow you to not only download any firmware updates but also control your entire soundbar on the screen of your smart device. Please also verify that you are running the latest firmware on your TV. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Menu > Settings > Support > Software Update. If this still does not correct your issue, then do a hard reset. With the Soundbar on, press the + & - Volume buttons on the body of the soundbar at the same time for at least 5 seconds. The LED display changes as follows: White moves from left to right and right to left, and the middle LED blinks Cyan 3 times. Then the middle LED will blink RED and turn off. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Solutions

Feb 5, 2025
Reviewer name: Santi
5 out of 5 stars
5 out of 5 stars review

Exactly as advertised!

Exactly as advertised. The system is incredible and top of it's class. The sound from the sound bar is sharp at all levels and the side speakers truly elevate the listening experience. I am no audiophile, but this truly made me appreciate great sounding speakers. These are great for listening to music and even better for an easy home theater experience.

Review from Samsung US
Helpful?0WSCS8GR8B8W13575772414
Feb 20, 2025
Reviewer name: amsguru
5 out of 5 stars
5 out of 5 stars review

Incredible sounding soundbar

These sound much better than they should for this size. Even though my Sammy TV is a 2019 model the latest firmware update allowed Q-Symphony with this soundbar setup. I couldn't ask for more other than I'd like to be able to add an additional subwoofer please.

Review from Samsung US
Helpful?0WSCS8GR8B8W13575772414
Mar 20, 2025
Reviewer name: Jdavis6
5 out of 5 stars
5 out of 5 stars review

The beast

[This review was collected as part of a promotion.] I love my soundbar the only product I buy is Samsung TVs phones sound systems washer dryers one of the best products I have ever had in my life and I'm 57 years old never ever when I leave Samsung thank you for your product it is the best

Review from Samsung US
Helpful?0WSCS8GR8B8W13575772414
Feb 7, 2025
Reviewer name: pooh254
4 out of 5 stars
4 out of 5 stars review

Solid system

I purchased this about 8 months ago and am somewhat happy with the performance. some times there are popping noises that happen and some distortion which I can not seem to find a work around. I feel that there are not enough updates to keep us up to date with the ever changing tech.

Review from Samsung US
Helpful?0WSCS8GR8B8W13575772414
reply from Samsung Solutions

pooh254, Thank you for taking a moment to review the Samsung HW-Q990D Soundbar. Please try these tips to improve performance: 1) Check that the soundbar is correctly positioned with the SAMSUNG logo facing up toward the ceiling. We have found that many customers are misplacing the soundbar with the SAMSUNG logo perpendicular to the floor (facing you when seated), with the unit resting on the speakers, resulting in a muffled sound. 2) Adjust sound modes, treble, bass, frequencies, subwoofer, and more. Alternatively, you can adjust all of these same settings and more within the SmartThings app. Download the app for your iOS or Android device and then connect your Soundbar to Wi-Fi. From here, you will be able to adjust all of the same settings as the provided remote, but with the added benefit of being able to see the changes on your smart device. If you need further assistance, please know we are here to help. You can reach Samsung Soundbar Support at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Solutions

Feb 5, 2025
Reviewer name: JCole
5 out of 5 stars
5 out of 5 stars review

This thing bangs!

I purchased the Sonos Arc Ultra first. I kept it for three weeks. I hosted a Christmas party and the system was adequate but got no feedback from family and friends. Returned it and purchased the Q990D. I hosted a NFC Championship gathering. The response and feedback was awesome. Everyone loved the sound and how clear the voices were. Powerful, not overwhelming. I love this soundbar. Not sure why people complain or feel like they need more bass...this thing bangs. It's paired with my Samsung TV.

Review from Samsung US
Helpful?0WSCS8GR8B8W13575772414
Mar 5, 2025
Reviewer name: TimR
3 out of 5 stars
3 out of 5 stars review

average and not user friendly

I have a Samsung sound bar and satellite speakers and subwoofer package. It's been approximately six months now. I paired it with a Samsung 65 inch smart television for best results. I found out of the box the system was not user friendly in setting up. The digital screen inside the sound bar is not easy to see and the set up was challenging. The Samsung TV was finally paired with the sound system and I chose the things I wanted the sound to do. I now find that watching TV that the sound to TV time is off. I usually shut down and restart the TV to help with this but it still is noticeable. It's like watching an old Kungfu movie with the lip syncing off experience. The system is suppose to pair and work automatically but it's obvious something is not right. I purchased this system over my last SONO system that we had and truthfully feel the SONO brand actually sounded better. Not sure how to explain that any other way. I just hated the fact SONO screwed up by expired tech that made us update the system after a period of time. Not cool. But the jury is still out on this system. So far, it's average.

Review from Samsung US
Helpful?0WSCS8GR8B8W13575772414
reply from Samsung Solutions

Hello TimR, We appreciate you taking a few moments to review the Samsung HW-Q990D Soundbar. First, try doing a soft reset, unplug the soundbar from the outlet for roughly 30 seconds and then plug it back in. If this still does not correct your issue, then do a hard reset. With the Soundbar on, press the + & - Volume buttons on the body of the soundbar at the same time for at least 5 seconds. INIT OK” appears on the display and then the Soundbar is reset. Please know that the Auto Power Down Function will automatically turn off the unit in D.IN/ HDMI / Wi-Fi / and BT mode if there is no audio signal for 18 minutes. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Solutions