Hello bricked, We appreciate your feedback regarding the issues you are experiencing with your HW-Q990D Soundbar. Please contact us for service and a Support agent will gladly help get this fixed. At your earliest convenience, please reach out to Samsung Customer Support at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Solutions

Hello annoyed, We appreciate your feedback regarding the issues you are experiencing with your HW-Q990D Soundbar. Please contact us for service and a Support agent will gladly help get this fixed. At your earliest convenience, please reach out to Samsung Customer Support at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Solutions

Hello Anil, We appreciate you providing your feedback and experience with the HW-Q990D soundbar. Please know there are a wide range of audio adjustments available to tune the sound to your liking. You can manually optimize your audio experience by pressing the SOUND CONTROL button (which looks like a gear), you can set the audio function such as Auto EQ, Spacefit sound, AVA, Voice Enhance mode, Night mode, Sync, Surround speaker mode, Virtual. The desired item can be adjusted using the Up/Down buttons. Alternatively, you can press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. You can try quickly optimizing the audio by pressing the SOUND MODE button on your remote, and then select the desired sound effect by choosing STANDARD, SURROUND SOUND, GAME, or ADAPTIVE SOUND. To control the volume of each speaker, press the CH LEVEL button on the provided remote. Then select CENTER LEVEL, SIDE LEVEL, WIDE LEVEL, FRONT TOP LEVEL, REAR LEVEL, or REAR TOP LEVEL. Once you find the channel you are looking for, adjust the volume between -6 to +6 by using the Up/Down buttons. There are multiple ways to control the bass levels for your new Soundbar. 1) Using the WOOFER button on the provided Soundbar remote. Use the woofer button by pushing forward or pulling backward on the button itself to adjust the bass levels between -12 or -6/+6. If you want to reset the bass to 0 then push the button in. 2) When you press the TONE CONTROL button, you can adjust the treble or bass levels between -6/+6. Alternatively, you can adjust all of these same settings and more within the SmartThings app. Download the app for your iOS or Android device and then connect your Soundbar to Wi-Fi. From here, you will be able to adjust all of the same settings as the provided remote, but with the added benefit of being able to see the changes on your smart device. I hope these tips help you enjoy your new product. You can always contact us for further help at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Solutions

Hello AusSamsung, We appreciate your feedback regarding the issues you are experiencing with your HW-Q990D Soundbar. Please contact us for service and a Support agent will gladly help get this fixed. At your earliest convenience, please reach out to Samsung Customer Support at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Solutions