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Customer reviews for SAMSUNG 11.1.4 Channel Sound Bar with Wireless Subwoofer, Q-Symphony & Dolby ATMOS Audio for
SAMSUNG 11.1.4 Channel Sound Bar with Wireless Subwoofer, Q-Symphony & Dolby ATMOS Audio
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4.6 out of 5 stars
stars
840 ratings840 reviews
  1. 5 stars79% (662)
  2. 4 stars12% (103)
  3. 3 stars3% (25)
  4. 2 stars1% (12)
  5. 1 star5% (38)

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Showing 831-840 of 840 reviews
Mar 18, 2025
Reviewer name: Craig
1 out of 5 stars
1 out of 5 stars review

Bricks on update

Had this thing 2 days and then an update bricked it.

Review from Samsung US
Helpful?0WSCS8GR8B8W13575772414
reply from Samsung Solutions

Hi Craig, We appreciate your feedback regarding the issues you are experiencing with your HW-Q990D Soundbar. Please contact us for service and a Support agent will gladly help get this fixed. At your earliest convenience, please reach out to Samsung Customer Support at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Solutions

Apr 5, 2025
Reviewer name: Gabriel LiVigni
1 out of 5 stars
1 out of 5 stars review

Sound lost.

Sound is good but keeps cutting out every couple minutes

Review from Samsung Canada
Helpful?0WSCS8GR8B8W13575772414
reply from Martin Samsung CS

Hi Gabriel, We appreciate you sharing your experience with us. We’re sorry to hear that you experienced challenges with your product and will share this feedback to our relevant teams. If you would like to provide additional feedback or discuss this ticket further, our email support will be happy to assist by visiting https://www.samsung.com/ca/support/emailsupport and choosing ‘Email General Support’ Thank you, Samsung Customer Care

Apr 21, 2025
Reviewer name: Eric Desbiens
1 out of 5 stars
1 out of 5 stars review

Broken and i wait since 1month for repair

Broken after 2 month and still in repair for 1 month and i dont know when it is ready

Review from Samsung Canada
Helpful?0WSCS8GR8B8W13575772414
reply from Samsung Support Team

Hi, thank you for taking time out of your day to share your thoughts with us about your Samsung experience. We understand your frustration and we will share your feedback with the team. We appreciate you being a loyal Samsung customer.

Feb 5, 2025
Reviewer name: JGreene
5 out of 5 stars
5 out of 5 stars review

Great sound

Clean crisp highs and deep lows, great for movies sports and music

Review from Samsung US
Helpful?0WSCS8GR8B8W13575772414
Mar 18, 2025
Reviewer name: bricked
1 out of 5 stars
1 out of 5 stars review

bricked after update

My soundbar is bricked after update. No answer yet.

Review from Samsung US
Helpful?0WSCS8GR8B8W13575772414
reply from Samsung Solutions

Hello bricked, We appreciate your feedback regarding the issues you are experiencing with your HW-Q990D Soundbar. Please contact us for service and a Support agent will gladly help get this fixed. At your earliest convenience, please reach out to Samsung Customer Support at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Solutions

Feb 21, 2025
Reviewer name: BuzzSaw
5 out of 5 stars
5 out of 5 stars review

Sounds great

Sounds great, better than I thought it would and would recommend it

Review from Samsung US
Helpful?0WSCS8GR8B8W13575772414
Mar 5, 2025
Reviewer name: Carbuff55
5 out of 5 stars
5 out of 5 stars review

Best of Everything

I have nothing but Samsung electronics. The best of everything.

Review from Samsung US
Helpful?0WSCS8GR8B8W13575772414
Mar 5, 2025
Reviewer name: PeteNJill
4 out of 5 stars
4 out of 5 stars review

Q-series 11.1.4 ch. Wireless Dolby ATMOS

Good system, great sound, but the rear speakers 🔊 are very faint. Barely hear anything from them.

Review from Samsung US
Helpful?0WSCS8GR8B8W13575772414
Mar 18, 2025
Reviewer name: AusSamsung
1 out of 5 stars
1 out of 5 stars review

Update bricked device

Bricked after the 1020.7 update. No recourse with Samsung.

Review from Samsung US
Helpful?0WSCS8GR8B8W13575772414
reply from Samsung Solutions

Hello AusSamsung, We appreciate your feedback regarding the issues you are experiencing with your HW-Q990D Soundbar. Please contact us for service and a Support agent will gladly help get this fixed. At your earliest convenience, please reach out to Samsung Customer Support at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Solutions

Mar 19, 2025
Reviewer name: Cwill520
1 out of 5 stars
1 out of 5 stars review

Bricked

Bricked, this is totally unacceptable. Absolutely shady business practices by Samsung

Review from Samsung US
Helpful?0WSCS8GR8B8W13575772414
reply from Samsung Solutions

Hi Cwill520, We appreciate your feedback regarding the issues you are experiencing with your HW-Q990D Soundbar. Please contact us for service and a Support agent will gladly help get this fixed. At your earliest convenience, please reach out to Samsung Customer Support at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Solutions