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Customer reviews for iRobot® Roomba® j9+ Robot Vacuum with 60 days of self-emptying for
iRobot® Roomba® j9+ Robot Vacuum with 60 days of self-emptying
4 out of 5 stars
stars
526 ratings449 reviews
  1. 5 stars56% (296)
  2. 4 stars17% (92)
  3. 3 stars7% (35)
  4. 2 stars4% (22)
  5. 1 star15% (81)

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Showing 161-170 of 449 reviews
Apr 11, 2024
Reviewer name: deniselba90
5 out of 5 stars
5 out of 5 stars review

Needs more space than you think.

[This review was collected as part of a promotion.] After waiting many, many months, I finally received this product. It was very well packaged, with no space wasted in the box. Looking over the setup instructions, it seems simple, yet complicated, as it needs multiple feet of space around the charging base for it to navigate in and out. I have to rearrange my spare bedroom to provide enough space for an adequate setup.

Review from store.irobot.com
Helpful?4LO8QQAKDEAR13572601338
Sep 5, 2022
Reviewer name: Don (Herbie)
3 out of 5 stars
3 out of 5 stars review

J7+ works Great ; Online Customer Service is TERRIBLE !

Robot is very well built and Very Easy to set up. However, their Online Support is Horrible ! I sent in a question weeks ago now an to this date , No One has responded !! Sent several follow up msgs, but Nothing. A Very good product can be destroyed by Very Poor Customer Service.. Don 9/5/22

Review from store.irobot.com
Helpful?4LO8QQAKDEAR13572601338
reply from IRobotPWR

Hi Don, we are really sorry to hear about the situation. This is definitely not the experience we want our iRobot family to have, and we'd love the opportunity to turn it around. We have just e-mailed you in order to help out.

Mar 9, 2022
Reviewer name: Drew the geek
4 out of 5 stars
4 out of 5 stars review

Works great with a couple of quibbles.

After many years with a 350 (>15) and an 880 (>10), it was time to upgrade. ( Both are still working fine, with the 880 having survived 2 poopacolypses). The J7 works as advertised. It's much gentler on the baseboards. It's location tracking and cleaning patterns is so much more efficient and ditching the lighthouses is so nice. The downside is that our middle of the night cleaning doesn't happen due to it needing some light. However, the efficiency of having the kitchen crumbed is well worth it. It works and remembers all levels of our tri level home and cleans better. It hardly ever gets stuck (once in two months) and avoids messing with clutter and shoe laces. Quibbles: 1. If the Roomba isn't on the base, it looses charge and dies. A problem if it gets bumped. 2. I wish it had a handle and a 'go home' button as it's finicky about being placed on its base. 3. It's bin is a little smaller than the 880, and it picks up more. 4. The app takes a while to connect and it takes ~30 seconds to connect get out of its out of the way place to empty- once a 5 second task with the 880 remote. 5. The app has still some development and has yet to show me any images to review either on the iPhone or Android version. Overall, a great improvement.

Review from store.irobot.com
Helpful?4LO8QQAKDEAR13572601338
Sep 6, 2021
Reviewer name: Armando R.
4 out of 5 stars
4 out of 5 stars review

Convenient, picks up more

[This review was collected as part of a promotion.] Convenient, picks up more than expected. I like that it integrates with Google home, and it's great maneuvering around mid to larger objects. Only minor cons are that it has a small bin that sometimes needs to be emptied mid job and smaller objects like toys will need to be cleared for optimum use.

Review from store.irobot.com
Helpful?4LO8QQAKDEAR13572601338
Sep 6, 2021
Reviewer name: Laurie D.
3 out of 5 stars
3 out of 5 stars review

Great tool for additional

[This review was collected as part of a promotion.] Great tool for additional cleaning/maintenance around the house. Love that it cleans when I don't have the time, but with an infant in the house, it's too loud to run when she's sleeping and it doesn't clean quickly enough. It took multiple charges for it to clean a space that I could have vacuumed in just a few minutes. It also missed spots and needed assistance in certain locations as it would get stuck, suck up a curtain, or be unable to get past an obstacle.

Review from store.irobot.com
Helpful?4LO8QQAKDEAR13572601338
Jun 6, 2022
Reviewer name: LG
1 out of 5 stars
1 out of 5 stars review

DO NOT BUY

I do not recommend buying this iRobot! This is the stupidest iRobot I have owned since 2008. It gets stuck all the time, cant find it's base and the vacuum base had electrical issues after 3 months and had to be replaced. 6 months in and less than that in use, due to the base replacement taking over 2 months to deliver after consulting with customer service the only thing we are left with is a measly trade in of $100 or replace the unit for another idiot robot :( I regret this purchase and the experience altogether.

Review from store.irobot.com
Helpful?4LO8QQAKDEAR13572601338
Dec 29, 2022
Reviewer name: Bertha
5 out of 5 stars
5 out of 5 stars review

I LOVE this Vacuum (YOU will to).

This product works AWESOME, I have had products like this (Sam###g) and they worked, BUT they never avoided objects (we had a dog that was getting up in age and occasionally had accidents in the house ‍ what a mess) those could not be controlled anything like this or go to a specific area you need to clean and finds the docking station every time and empties into the storage bag. The biggest thing I noticed was around my dining room table and all the chairs WITHOUT bang bang bang trying to navigate around all the chairs it senses them and actually cleans around everything. IT ALSO gives me suggestions for cleaning areas and when it's shedding season and in AZ dust is always a problem. Another great feature is my ability to set up "NO GO ZONES" the vacuum listens and learns ALL the rooms in our house. I still have 2 dogs and a cat and this vacuum is AMAZING and keeps all my floors (hardwood & carpet) looking and feeling great and the pet hair cleaned up!!! Plus ANY charging cords or plug inn cords this vacuum has NEVER pulled one in or been a problem. I 100% recommend anyone getting this you won't be disappointed !!!

Review from store.irobot.com
Helpful?4LO8QQAKDEAR13572601338
Jan 6, 2024
Reviewer name: Motts
5 out of 5 stars
5 out of 5 stars review

Would definitely recommend

I have the J7+. Love it. Have had it for about two months. It does a great job. I have vinyl plank flooring and some carpeted floors. It works well on both. I do not have pets. Mapping is a breeze to do and the app is very user friendly. Would recommend.

Review from store.irobot.com
Helpful?4LO8QQAKDEAR13572601338
reply from IRobotPWR

Hi Motts, thank you for letting us know about your experience. We're happy to hear your excitement for our products!

Jan 3, 2024
Reviewer name: Jack Martel
1 out of 5 stars
1 out of 5 stars review

The i5+ ABSOLUTELY is a piece of junk. No technical support

I own almost every vintage of iRobot robots. I have been a customer for 20 years, having owned one of their first robots. This i5+ is a piece of junk. What concerns me most is the number of times I have called and the lack of support I have received. This episode now has gone on for over 5 weeks. Daily phone calls yield nothing. Calls to corporate yield nothing. At this point in time, there is literally nothing iRobot can do which will make amends for this fiasco .

Review from store.irobot.com
Helpful?4LO8QQAKDEAR13572601338
reply from IRobotPWR

Hi Jack, we apologize for the inconvenience that was caused, and we would be happy to assist you with resolving the issue. We have just e-mailed you, so we can help out.

Jan 5, 2024
Reviewer name: L
1 out of 5 stars
1 out of 5 stars review

They messed up, shouldn't ask me for a review

At first everything was fine. I have the j7+ and brava mopping robots. That like $1000 total. Then I purchased Protect+ which adds enhanced and expedited support, free replacement. That's $200 per month unit. Skip to a year and I start having issues. They both drop from wifi requiring me to reset the units to reconnect them. Roomba has communication issues with the docking station and the brava fails to undock sometimes. I emailed support, and it took them 20 days to respond. They provided steps to complete - I already did. These are the steps the app tells you to complete when it tells you there's an error. I explained I have performed all steps and to escalate me issue to the specialist. That was 10 days ago. Mediocre products for price, support not available even if you pay. Then they asked me to review them. They screwed up.

Review from store.irobot.com
Helpful?4LO8QQAKDEAR13572601338
reply from IRobotPWR

Hi L, we apologize for the inconvenience that was caused, and we would be happy to assist you with resolving the issue. We have just e-mailed you, so we can help out.