Thank you for choosing to purchase the Matthew Reclining Set by Abbyson. We are pleased to hear that you are impressed with your new living room set so far. At Abbyson, we work hard to ensure we maintain our high-level standards of comfort and functionality to offer you the best value possible. We hope you choose to purchase #Abbyson again in the future! Sincerely, Ashley

Hi there, We're sorry to hear that the Sydney Pushback Tufted Fabric Recliner isn't meeting your comfort needs, especially in terms of head and neck support when reclined. We appreciate your feedback as it helps us to improve our products. If this issue is still a concern and you haven't already reached out, please contact us at (888) 406-0838 so we can assist you further and explore potential solutions. - The Abbyson Team