Hello, this is a well-constructed and beautiful item in person. It would be very helpful to know more about this concern as this item has many 5-star reviews. If the issue is a simple fix, a technician may be able to correct it on site. You may contact our customer service department at 888-406-0838 or via email to samsclub@abbysonliving.com for further assistance. We are here to help and stand by our products! - The Abbyson team