Hi Rob! We agree, the Sydney is a solid and comfy recliner! Thank you for your review. Enjoy your new recliner! - The Abbyson Team

We love to hear that! Thank you for sharing. - The Abbyson Team

We’re sorry to hear the recliner’s size and design did not provide the comfort you were hoping for. Your comments are valuable, and we appreciate you taking the time to let us know about your experience. We would like to help find an item that best fit your needs, please reach out to our Customer Experience team at samsclub@abbysonhome.com -The Abbyson Team

Hey Mike, we appreciate you taking the time to share your feedback! We are always interested in feedback so we can improve products in the future. Please contact our Customer Experience team with any issues at samsclub@abbysonliving.com. - The Abbyson Team

Hi there, We're sorry to hear that the Sydney Pushback Tufted Fabric Recliner isn't meeting your comfort needs, especially in terms of head and neck support when reclined. We appreciate your feedback as it helps us to improve our products. If this issue is still a concern and you haven't already reached out, please contact us at (888) 406-0838 so we can assist you further and explore potential solutions. - The Abbyson Team