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Customer reviews for Backyard Discovery Arcadia Cedar Gazebo with PowerPort, Choose Size for
Backyard Discovery Arcadia Cedar Gazebo with PowerPort, Choose Size
4.9 out of 5 stars
stars566 ratings566 reviews
  1. 5 stars91% (513)
  2. 4 stars7% (38)
  3. 3 stars1% (8)
  4. 2 stars0% (2)
  5. 1 star1% (5)

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Showing 21-30 of 566 reviews
May 19, 2026
DonAlex
5 out of 5 stars review

Great addition to our outdoor area.

Already had this unit for 2 months and it has been such a great addition outdoor area. We live in South Florida and needed a gazebo over the newly updated BBQ area to protect it from the sun and the rain. Once the gazebo was completely up you can feel how sturdy and solid it sits on the surface without having secure it against the wall, it can free stand with no additional support. After an extensive research this unit by far proved to be the more high quality gazebo and the assembly instructions were very easy to follow with all hardware clearly marked. This has transformed the backyard to even a better space in our home and enhancing the look of outdoor space. Some of our visitors have been so impressed by it that they are planning to add one to there outdoor space.

Review from backyarddiscovery.com
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May 1, 2023
Dr Tom
5 out of 5 stars review

Verified Purchase

You have to order one!

I bought this and a matching "corner pergola" las month. Both are absolutely fabulous. I did each one over a weekend with a bit of help from my college age daughter. Instructions are really good, the hardware is top notch and I couldn't be happier

Review from backyarddiscovery.com
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Aug 19, 2023
Ronn
5 out of 5 stars review

Verified Purchase

Good quality product

Quality is very good. Looks great! Assembly is best with 2 people and takes a few hours. Polyurethane all wood parts first. Everyone who has seen it wants one! I put it adjacent to the Backyard Discovery Norwood. Wish they would fit together without a gap.

Review from backyarddiscovery.com
Helpful?47K90N73QT9T13572351632
May 26, 2026
Damon
1 out of 5 stars review

Getting scammed on assembly

Purchased this on sale for $900 off the gazebo. Purchased with the assembly. Gazebo arrived, however no contact from the assembler. Spent several hours on the phone with Sam's Club trying to find an assembler. After no success even after they supposedly reached out to vendor we requested a refund for assembly of $1220. We were told we would get it in 5 - 7 business days. Followed up after 8 business days and no refund. Sam's Club says the discount was on the installation and only wanted to offer $300 back. The item is fine but Sam's Club and Vendor will rip you off on the assembly. Find somewhere to get it.

Helpful?47K90N73QT9T13572351632
reply from BYDSales

We sincerely apologize for the inconvenience you've experienced. We would love to help resolve this issue. Could you please send your order details to bydinfo@backyarddiscovery.com so we can look into this further? Thank you for bringing this to our attention, and we appreciate your patience.

May 29, 2026
Stillwaiting
2 out of 5 stars review

Could have been great but no service and support

First they delivered it to our front driveway and did not let us know they were there. They blocked our car in the garage and we had to completely unload the boxes because they are too heavy for two people to move. The instructions are mostly pictures with little explanation and do not tell you what order to put some peices together. We discovered we were missing 2 pieces and when we contacted Backyard they said they would ship it out the next business day. 3 days later and it still has not shipped. We wanted to finish it over Memorial weekend but that didnt work because of missing parts. Also you will need at least 3 people to lift the roof up. 4 would be better. Finally I installed our gazebo on a patio that is sloped to drain water as most are. It would be nice if you could purchase extra plastic feet to allow the the gazebo to to be level. I had to fab a 1-1/2 inch cedar extension.

Helpful?47K90N73QT9T13572351632
reply from BYDSales

We're sorry to hear about the experience and we want to assist you further for anything else you may need such as replacement parts or a request to move the boxes. You may reach out to us by calling our hotline, 1-800-856-4445 (open everyday from 8AM to 6PM Central Time), or by sending us an email to customerserv@backyarddiscovery.com.

Apr 28, 2026
Jupiter Steve
5 out of 5 stars review

Great look, rugged hardware and very functional!

I bought and assembled my grill gazebo earlier this month. The kit was very well packed and came with all the necessary hardware including some extras! The directions were fairly easy to follow but you need to pay attention to the details in the pictures. I found it easier to build the roof structure and mount it before installing the roof panels. It was much lighter to lift with two people. Once installed, we added the roof panels one by one using two ladders. The gazebo looks great and is very functional. I have both my pellet grill/smoker and BBQ side by side under the gazebo!!

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Review from backyarddiscovery.com
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May 1, 2026
James
1 out of 5 stars review

Please do not order this product for delivery, especially for shipping. I was given a delivery date of Thursday, 4/30. I waited all day and called for support after 6 pm. what a joke, they. sure took my $ fast. I've never been this disappointed before, and I'm 55. "Oh, I'm sorry, Mr Lambert, this is a large order delivery, no tracking info, shows out for delivery, phone agent says in a processing facility, this is ridiculous, they'll probably drop it tomorrow in the rain, I've been waiting almost a month. just beware to buyer.

Helpful?47K90N73QT9T13572351632
reply from BYDSales

We are terribly sorry to hear this and do not want our customers to have this experience. Please call us at 800.856.4445 to speak with a manager on hand. We would be more than happy help make this better for you!

May 11, 2026
Extremely happy customer
5 out of 5 stars review

Beautiful Gazebo

We absolutely love our 14x12 Arcadia gazebo. My husband and I set this up by ourselves. The instructions were impeccable. Although, you do need to have advanced DIY skills in order to tackle we took our time and were able to do it. Every detail was perfectly outlined. The kit itself was extremely high quality. The end product is beautiful and sturdy. We couldn't be happier with it!

Review from backyarddiscovery.com
Helpful?47K90N73QT9T13572351632
May 24, 2026
anonymous
3 out of 5 stars review

Leaking.

It is leaking from the top when it rains now. It’s been a little u see a year that we have had it. We did not build it ourselves. We paid extra thru Sam’s Club to have it built and anchored.

Helpful?47K90N73QT9T13572351632
Aug 16, 2022
Jeff W
5 out of 5 stars review

Verified Purchase

Saxony Grill Gazebo

This gazebo is fantastic. The parts are sturdy, instructions are easy to follow and everything fit together like a glove. I have zero regrets and love the finished product!

Review from backyarddiscovery.com
Helpful?47K90N73QT9T13572351632