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Customer reviews for Backyard Discovery Arcadia Cedar Gazebo with PowerPort, Choose Size for
Backyard Discovery Arcadia Cedar Gazebo with PowerPort, Choose Size
4.9 out of 5 stars
stars566 ratings566 reviews
  1. 5 stars91% (513)
  2. 4 stars7% (38)
  3. 3 stars1% (8)
  4. 2 stars0% (2)
  5. 1 star1% (5)

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Showing 11-20 of 566 reviews
May 1, 2023
Dr Tom
5 out of 5 stars review

Verified Purchase

You have to order one!

I bought this and a matching "corner pergola" las month. Both are absolutely fabulous. I did each one over a weekend with a bit of help from my college age daughter. Instructions are really good, the hardware is top notch and I couldn't be happier

Review from backyarddiscovery.com
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May 19, 2026
DonAlex
5 out of 5 stars review

Great addition to our outdoor area.

Already had this unit for 2 months and it has been such a great addition outdoor area. We live in South Florida and needed a gazebo over the newly updated BBQ area to protect it from the sun and the rain. Once the gazebo was completely up you can feel how sturdy and solid it sits on the surface without having secure it against the wall, it can free stand with no additional support. After an extensive research this unit by far proved to be the more high quality gazebo and the assembly instructions were very easy to follow with all hardware clearly marked. This has transformed the backyard to even a better space in our home and enhancing the look of outdoor space. Some of our visitors have been so impressed by it that they are planning to add one to there outdoor space.

Review from backyarddiscovery.com
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Apr 30, 2023
ValRod
5 out of 5 stars review

Verified Purchase

Beautiful Gazebo

The end result is a really beautiful gazebo. Unfortunate my husband and I are very much less than handy and can not follow direction all that well so we had a lot of steps to redo. For people who are even remotely handy assemble should be easy. We had a point in the assembly when we realized that the gazebo was going to be too big to fit inside our screened lanai (totally my fault for measuring incompletely.). Customer service was wonderful and offered to have the boxes picked back up with no restocking fee. This says a lot about the company and their dedication to customer satisfaction. We were able to find another location to home our gazebo and look forward to getting a lot of use out of it in the years to come. I would definitely recommend this product to my friends.

Review from backyarddiscovery.com
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May 14, 2026
DIYer Approved
5 out of 5 stars review

Fast, Cost Effective and Well Constructed

This kit was excellent. Extra fasteners in case you lost one on the ground while building was a plus. Super easy installation booklet. The app was clunky and too time consuming to use. Love the protection for my car and we will use it for outdoor gatherings as well. I will paint it to match the rest of my house posts soon.

Review from backyarddiscovery.com
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May 1, 2022
R Sass
4 out of 5 stars review

Verified Purchase

Wonderful product, questionable delivery.

Wonderful product. Easy to put together. Parts all well marked. Shipping is an issue. Notified me of delivery date...was two weeks away. Ok, no problem. Delivery date comes...no delivery...no contact. After I contact them, I am scheduled for next delivery in another two weeks.

Review from backyarddiscovery.com
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May 11, 2023
Ricksway
5 out of 5 stars review

Verified Purchase

Covers our grill and flattop

Great quality! Follow the instructions and recruit a few friends. It took two days at a steady pace for two seniors. Thrilled that a few extra pieces of hardware were included “just in case”. A play structure for the grandkids might be the next purchase.

Review from backyarddiscovery.com
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May 29, 2026
Stillwaiting
2 out of 5 stars review

Could have been great but no service and support

First they delivered it to our front driveway and did not let us know they were there. They blocked our car in the garage and we had to completely unload the boxes because they are too heavy for two people to move. The instructions are mostly pictures with little explanation and do not tell you what order to put some peices together. We discovered we were missing 2 pieces and when we contacted Backyard they said they would ship it out the next business day. 3 days later and it still has not shipped. We wanted to finish it over Memorial weekend but that didnt work because of missing parts. Also you will need at least 3 people to lift the roof up. 4 would be better. Finally I installed our gazebo on a patio that is sloped to drain water as most are. It would be nice if you could purchase extra plastic feet to allow the the gazebo to to be level. I had to fab a 1-1/2 inch cedar extension.

Helpful?47K90N73QT9T13572351632
reply from BYDSales

We're sorry to hear about the experience and we want to assist you further for anything else you may need such as replacement parts or a request to move the boxes. You may reach out to us by calling our hotline, 1-800-856-4445 (open everyday from 8AM to 6PM Central Time), or by sending us an email to customerserv@backyarddiscovery.com.

Nov 13, 2023
Hazel20
4 out of 5 stars review

Verified Purchase

Fun build great to sit under but there's 1 thing..

Great kit. Totally happy with the finished product. Put it together really quick by myself but spent at *least* 50% of the entire build time pealing the plastic coating off of the roof pieces. That sucked. Almost have it one star but my wife and I just sat under the gazebo staying dry in the rain. That was lovely. Also...at least for people to put the roof up safely.

Review from backyarddiscovery.com
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May 26, 2026
Damon
1 out of 5 stars review

Getting scammed on assembly

Purchased this on sale for $900 off the gazebo. Purchased with the assembly. Gazebo arrived, however no contact from the assembler. Spent several hours on the phone with Sam's Club trying to find an assembler. After no success even after they supposedly reached out to vendor we requested a refund for assembly of $1220. We were told we would get it in 5 - 7 business days. Followed up after 8 business days and no refund. Sam's Club says the discount was on the installation and only wanted to offer $300 back. The item is fine but Sam's Club and Vendor will rip you off on the assembly. Find somewhere to get it.

Helpful?47K90N73QT9T13572351632
reply from BYDSales

We sincerely apologize for the inconvenience you've experienced. We would love to help resolve this issue. Could you please send your order details to bydinfo@backyarddiscovery.com so we can look into this further? Thank you for bringing this to our attention, and we appreciate your patience.

May 27, 2026
Kindred1234
5 out of 5 stars review

Perfect! Just what I was looking for

I recently purchased the 14x12 Arcadia Gazebo and couldn't be happier—it's not only beautiful but incredibly sturdy and well-built. At 67, I assembled it myself with just a couple of simple braces I made, which speaks to how user-friendly it is. I was so impressed that I bought the 12x9.5 Arcadia to expand my patio setup. For anyone in the Midwest, especially Ohio, this is the perfect solution. The wind rating and snow load are exactly what we need for our harsh winters. I compared it to the options at my local big box stores, but they couldn't match the strength and specifications required for our climate. Backyard Discovery delivered exactly what I needed—highly recommend!

Review from backyarddiscovery.com
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