Greetings, We can imagine how it feels to have a refrigerator that doesn't cool. Let us help you. I have shared a link below for the steps if the Samsung refrigerator is not cooling at all. Please watch the video and click on all the embedded words inside the article. https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung refrigerator. Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147345441, which will help our team pull up your information. ^Rainly