This is saddening for a newly purchased fridge. Let's help you out, Chrissy. To help you with the freezer's temperature diagnosis, please go through this link, watch the instructional video, and click on the hyperlinks for additional help. Refrigerator or freezer is not cooling at all: https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all The link below will show you the steps to increase the effectiveness of the ice maker. For more details, please select the topics that affect ice production. We also recommend watching the videos and visiting the embedded links included. The Samsung ice maker is not working: https://www.samsung.com/us/support/troubleshoot/TSG10002387/ Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147437384, to help our team pull up your information. Have a great day! ^Chrystel

Hello, We know the disappointment in dealing with a freezer and an ice maker that's not working. Let us help. Here are the resources to help with the ice maker that is not functioning correctly. Select the same experience you're having with the ice maker from the list to troubleshoot it on the first link; check the hyperlinks attached for other helpful tips. You may also watch the full video of the second link. Samsung ice maker is not working: https://www.samsung.com/us/support/troubleshoot/TSG10002387/ Ice maker is not working properly: https://www.youtube.com/watch?v=rArwTN_yhCc Lastly, the video link below has information about maintaining the ice maker, which we recommend checking, too. You may watch the entirety of the video. How to maintain the ice maker in your Samsung refrigerator: https://www.youtube.com/watch?v=EsbHtpc1ak4 Should you need further assistance with the freezer, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147844434) to help our team pull up your information when you message us. Thank you. -Angelica

Hi there, Nobody wants a loud ice maker. Let us take care of the unit right away! Here is a link to help you with the ice maker. Please watch the full video, play the sounds, pick the sound that matches the noise from the ice maker, follow the steps, and click the hyperlinks for further assistance. Understand the noises coming from your Samsung refrigerator. https://www.samsung.com/us/support/troubleshooting/TSG01001032/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147514597 to help our team pull up your information. Have a great day. ^Aloe