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Customer reviews for Samsung 25 cu. ft. Counter Depth French Door Refrigerator w/ Family Hub for
Samsung 25 cu. ft. Counter Depth French Door Refrigerator w/ Family Hub
4.5 out of 5 stars
stars
289 ratings289 reviews
  1. 5 stars74% (213)
  2. 4 stars18% (52)
  3. 3 stars2% (5)
  4. 2 stars1% (2)
  5. 1 star6% (17)

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Showing 211-220 of 289 reviews
Sep 22, 2023
Reviewer name: Kathy
1 out of 5 stars
1 out of 5 stars review

Never again

I purchased a Samsung refrigerator with a smart family hub screen, and it has been nothing but a disappointment. The so-called "smart" features are more like a headache than a convenience. The touchscreen constantly freezes and lags, making it frustrating to use. The promised integration with apps and family features is clunky and unreliable. Not to mention, it comes at a premium price compared to other refrigerators with similar storage capacity. Save yourself the trouble and avoid this product.

Review from Samsung US
Helpful?2VHMLK4LEMDU13570772878
reply from SEA Care

We understand that this experience is different from what you anticipated. Let's take care of the unit right away, Kathy. To help you diagnose the touchscreen feature, kindly visit this suggested guide. For more details, please watch the YouTube video and click the hyperlink about "Unlocking the panel." The refrigerator touch screen is not working: https://www.samsung.com/us/support/troubleshooting/TSG01202605/#refrigerator-panel-will-not-respond Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146330806, to help our team pull up your information. Have a great day! ^Chrystel

Jul 23, 2024
Reviewer name: Family of Four
5 out of 5 stars
5 out of 5 stars review

Best Fridge Ever!!!!!

[This review was collected as part of a promotion.] This is truly named correctly. The family hub is exactly what this refrigerator is. We love it!!! We leave each other messages. My husband recorded himself and I did not even know it had that capability. My daughter loves to watch her shoes on it. It records what is in the fridge and let's you know when items need to be replaced. It shows you what is in the fridge. The features are endless. I also received a great deal! Highly recommended!!!!

Review from Samsung US
Helpful?2VHMLK4LEMDU13570772878
Oct 2, 2023
Reviewer name: Jlm80
5 out of 5 stars
5 out of 5 stars review

Amazing Fridge

[This review was collected as part of a promotion.] This fridge has exceeded my expectations. I absolutely love the door screen and everything it can do. I have linked it to all of the smart devices in my home, so I have control over things when in the kitchen. I have logged in to apps, like Pinterest, so I can pull recipes and things right up on the screen. Much better then reading tiny print on my phone. The inside is spacious and I love the interior drawer storage. The freezer setup has been great for parties, since we always have ice in different sizes available. Excited to continue finding things to do with this fridge. My daughter has loved leaving us cute drawings and notes.

Review from The Insiders
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Sep 3, 2023
Reviewer name: TheChill808
5 out of 5 stars
5 out of 5 stars review

Amazing and Essential for Big Household

I have a house with 5 people living it and this fridge is a life saver. Not only are you able to see in the fridge, enter items so people can label food, watch videos, listen to music and radio, leave messages for others, and so much more, but it's a great fridge and freezer. Functions well, looks great, and is very user friendly. I bought this with the smart washer and dryer and I'm looking at switching over everything to Samsung. How could you not want this fridge.

Review from Samsung US
Helpful?2VHMLK4LEMDU13570772878
Feb 27, 2024
Reviewer name: MadinMaryland
1 out of 5 stars
1 out of 5 stars review

It could be a good fridge but it just isn’t…

This fridge is terrible, first the left door won’t stay open unless you make the fridge not level and use the biggest door shim they give you…and even then it creeps shut half the time. And to make matters worse, that door doesn’t close easily and I find it open all the time wasting energy. It doesn’t even trigger the open door alarm, what a piece of junk. I don’t recommend this fridge to anyone, it’s way overpriced for what you get. Samsung needs to fix these issues and stop selling junk like this. Really regret my purchase 100%!!!

Review from Samsung US
Helpful?2VHMLK4LEMDU13570772878
reply from SEA CARE

Hi there, I certainly understand your frustrations with the refrigerator door's condition. Let's aid you with this and share some tips. For added reference, I've shared this troubleshooting guide to help you with the fridge door from not closing properly. For more details, please select the corresponding bullet points which affect the front door. You may also click on the hyperlinks included for additional help. Refrigerator or freezer doors will not close: https://www.samsung.com/us/support/troubleshooting/TSG01001017/ Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146905763, to help our team pull up your information. Have a great day! ^Chrystel

Oct 2, 2023
Reviewer name: Chemist1981
5 out of 5 stars
5 out of 5 stars review

Technology is king

[This review was collected as part of a promotion.] So as one would expect, there is lots of room in this fridge. So much useful space to store food I am impressed with the layout. The Smart Things app is very cool. It is nice to control everything even when you are not at home. Getting a text that the fridge door is open from the fridge and app is very useful. Of course it looks great and is fingerprint resistant. Loads of ice, and different types is great for parties. The real point of interest is the screen. First, it is just cool! I have listened to audible while cooking. Access to so many apps and even cooking hints. Love that I can get a shot of what is in the fridge with the doors closed, and on the phone. Writing notes is easy and fun! This thing is really cool! Pun intended.

Review from The Insiders
Helpful?2VHMLK4LEMDU13570772878
Oct 16, 2023
Reviewer name: AO12
5 out of 5 stars
5 out of 5 stars review

A real conversation starter

[This review was collected as part of a promotion.] Absolutely great. We purchased this refrigerator because our old one did not have water on the door. We decided to splurge and get the family hub which has been quite the conversation piece. It’s so much fun and we love that we can leave each other notes. The stainless steel get matches our other appliances from 5 years ago.

Review from Samsung US
Helpful?2VHMLK4LEMDU13570772878
Sep 20, 2023
Reviewer name: Will2k
5 out of 5 stars
5 out of 5 stars review

Incredible Fridge

[This review was collected as part of a promotion.] My family loves this fridge. The interior capacity is huge and we can keep everything organized, which really helps when using the camera to look inside and see what we have. Being able to double check what we need by looking inside has saved on our grocery bill. My daughter enjoys using the screen to draw and share notes with us. My wife uses the screen to pull up pinterest recipes and keep track of her shopping list. I loves that I can control all my smart things items from the screen. The ice options have been great too, always a perfect sized cube for any cup we want to use.

Review from The Insiders
Helpful?2VHMLK4LEMDU13570772878
Oct 2, 2023
Reviewer name: Maxbet
5 out of 5 stars
5 out of 5 stars review

Stylish, Fun With So Much Room

[This review was collected as part of a promotion.] This Samsung Mega Capacity 3-Door French Door 30 cu. ft. Refrigerator with Family Hubâ„¢ has it all. The stylish stainless steel fits perfectly with any decor. I like that it has a built-in ice maker on the door and that I can get access to crushed or curved ice and chilled water with a click of a button. If I want cubed ice or ice bites I can access the ice maker inside of the freezer drawer. The ice maker makes ice quickly, and with four choices I have never run out yet. There's so much room Inside of this refrigerator. The three shelves are nicely spaced, and the center shelf can be adjusted. I like that the middle shelf can be slid back for taller items. There are also two large clear drawers and one very large drawer located in the refrigerator. This refrigerator is so much deeper than my last one and can fit so much more. I like how deep the freezer drawers are. There are two layers of drawers. The top drawer slides back to reveal two more drawers. I have no issues fitting all of my frozen goods inside this freezer. The all-around cooling system ensures that all of my food gets the same amount of refrigeration. I love that if the doors are left open too long an alarm will sound by playing music. Me and my family voted, and the best part of this refrigerator is the family hub, We can leave each other messages, find recipes, listen to music, display pictures, and even see what is inside the refrigerator with just a click of a button. There are so many things to do and learn on this system, we love it! It's by far my best purchase in appliances.

Review from The Insiders
Helpful?2VHMLK4LEMDU13570772878
Aug 13, 2024
Reviewer name: Gtoat
5 out of 5 stars
5 out of 5 stars review

Great Features

[This review was collected as part of a promotion.] I had a GE Fridge that always gave me trouble. The fridge is awesome! I am so happy I bought this fridge. When I am cooking, I just get Alexa (on the fridge) to play my favorite music while I am cooking.

Review from Samsung US
Helpful?2VHMLK4LEMDU13570772878