Hello. We appreciate you sharing your rating and feedback regarding your LG French Door Refrigerator LFCS22520S. We recognize your experience with the unit noise and operational lifetime. To help minimize operational noise and ensure stable performance, verify that the refrigerator is properly leveled on the floor, ensure the internal air vents are clear of obstructions, and clean any dust buildup from the rear condenser coils. You can review additional troubleshooting for unit sounds on our official support page at https://www.lg.com/us/support/help-library/lg-refrigerator-common-noises-from-an-lg-refrigerator--20150292153479?srsltid=AfmBOopreWznx_jIUMb6HQ8n_JVzQhATjNnecizqS2r7YMQn4PTLi0lX. We want to help ensure your kitchen setup operates smoothly and dependably for your home. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James

Hey there, John. We appreciate the time you committed in providing us with detailed and constructive feedback. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. We will be working to fix it so that an incident like this never happens again. Should you need any assistance, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ~Anthony